Field Service Coordinator

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is: Hybrid This role is contributing to the Electrification Services Business located in Notting Hill, Victoria. You will be mainly accountable for: • Assessing gaps in service delivery, contract execution, and customer focus and working with relevant business stakeholders and operations managers to mitigate the issues identified. • Maintaining and monitoring competency and certification databases. • Collaborating and supporting the Field Service Manager with resources allocation, training, procurement and inductions to maximize completion of customer service requests and contract delivery.

Qualifications for the role

• Diploma or Certificate in Office Administration
• Have at least 2 years' experience in a similar role
• Supply Chain order processing in particular with contractors / suppliers
• Experienced in SAP, Salesforce and MS Office
• Basic finance knowledge and commercial aspects of business
• Keen knowledge of financial reporting with ability to track project costs vs plans
• Strong attention to detail, highly flexible and demonstrable problem-solving skills
• Passion for safety, health and environment and for quality of work

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory