A short description of the position

Interact with customers via phone, email, to support status requests, pricing quotes, product exchanges/loaners, and customer questions. Track repair units within the company and to assure that the work orders are prioritized according to the proper guidelines.

In this Role, Your Responsibilities Will Be:

• Answer emails, answer phone calls, supported with the use of our system.
• Issue quotes to the customers.
• Enter the purchase orders received via electronic.
• Maintain orders (change of destinations, change in transportation, expedite etc.)
• Supervise orders, which contain specific and special instructions, as well as define priority of urgency

Who You Are:

You are a positive energetic person with a customer support orientation. You assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction, by supporting and working in close collaboration with the service manager. Collect payment and complete payment processing transactions, maintain billing records and invoices, handle light bookkeeping duties and process service-related paperwork.

For This Role, You Will Need:

• Skill to perform multiple activities, handling of computer packages.
• Excellent communications and interpersonal skills required.
• Communication by phone and email, helpful, good math management.
• Computers skills, experience in Pansophic, Show Case, Oracle, MS Office (Word,
• Excel, PowerPoint, Outlook, Access). Power Way.
• ISO9001 Knowledge
• Willing to improve and develop teamwork.
• Bilingual (Spanish and English)

Preferred Qualifications that Set You Apart:

• Bachelor's degree (Administration, International Trade or related preferably).
• Experience: 1 to 3 years of experience in technical and industrial environment

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourages innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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