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Honeywell offersemployees the opportunity to work on the world's most exciting projects,transforming the cities we live in, the buildings where we work, and thevehicles that move us.

Joinus and Make an Impact.

We are currently seeking a Dispatch Specialist tojoin our Global Dispatch team in our in Bucharest office. Reporting to the Dispatch Team Leader, your mainresponsibility will be acting as first point of contact for customers and fieldservice professionals' issues, being an interface between them and the rest ofthe departments.

Key Responsibilities:

• Call taking (external & internal customers)
• Email handling (external &internal customer)
• Case - Work Order - Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
• Service Appointment dispatch & re-scheduling for Field Service Professionals
• Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)
• Standard Operating Procedure creation & update
• Customer Portal cases monitoring
• Monitoring of Field Service Professionals generated cases
• Work Order management
• Supports all local or global initiatives, making sure proper actions are taken as instructed
• Runs reports for customers and local administrative teams and takes needed actions

Key Experience & Capabilities:

• Minimum college graduate. Bachelor's degree preferred
• Minimum 1-year experience in Customer Support
• English - advanced level

Must be able to work in shifts:

Monday - Friday: 7:00 - 16:00, 9:00 - 18:00, 10:00 - 19:00, 12:30 - 21:30, 21:00 - 7:00

Weekend: 7:00 - 17:00, 21:00 - 7:00

Preferred:

• Salesforce knowledge is nice to have but not mandatory
• Detailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented

Additional Information

• JOB ID: HRD249067
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Global (ALL)