These responsibilities include supporting the Customer Service team with the following duties Coordinate orders and shipments between Manufacturing and customers. Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. Any other projects as assigned by the Customer Service Manager. Basic knowledge of customer service, including computer skills. Strong organizational skills to efficiently handle the volume of work and timely processing. Ability to communicate with multiple different teams and variety of customers/vendors. Strong attention to detail with the ability to adapt to customer needs. Proactively identify and resolve any issues with a calm and positive attitude.