Purpose

• Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.
• Perform the administrative activities of Distribution Operations, as needed and as assigned.

Accountabilities

• Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time
• Make sure that all activities are carried in line with Shell Business Principles.
• Custodian of Dispatch Office Golden Rules.
• Maintain close business relationship with sales, customers and CSC.
• Find and propose solutions to operational problems timely and efficiently.
• Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently
• If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)
• Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.

*Dimensions :

Dimensions

• Direct reports: None
• White oil terminals and refineries in Aliağa
• Annual Throughput in Aliağa white oil terminals:

Diesel volume: 890.000 m3
Gasoline volume: 310.000 m3

*Skills & Requirements :

Skills and Requirements

• Distribution Customer Service - Knowledge
• Handle Distribution Complaints - Skill
• Communication Skills - Knowledge
• HSSE Skills - Knowledge
• + 1 year experience in dispatch Operations
• Ability to manage customer relationships
• Able to work under stress with challenging daily deadlines.
• Priority setting in hectic operational environment.
• Turkish mother tongue is a prerequisite
• Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.
• Position can require some travel to dispatch offices throughout Turkey.
• Prepared to work day and night shifts
• Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business