At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Local Business Line Manager - Hoisting

Your role and responsibilities

In this role, you will be responsible in creating, owning and implementing Service strategy in coordination with the Local Business Line Manager and drive Service growth locally at the respective local unit level. Leads the Hoisting service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources. You will also showcase your expertise by demonstrating sound knowledge of business processes within the relevant industry and acting as an expert in realizing the business's long-term objectives.

Work model: Hybrid #LI-Hybrid

• Creating, implements, and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Executing service and sales channel strategy within own area of responsibility.
• Implementing productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
• Building sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
• Guiding, motivating, and developing direct and indirect subordinates and accountable for building and effective, capable, and high-performing organization.
• Driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in the own area of responsibility

Qualifications for the role

• You are experienced in delivering mine site service, maintenance or installation works, either mechanical or electrical discipline.
• Ability to demonstrate your experience in effectively manage and lead a specialized team.
• You have a minimum of 10 years' experience in mine maintenance, or managing and delivering field services to the mining industry or similar industrial market.
• Undergraduate Degree in Mechanical or Electrical Engineering or similar qualification.
• Ideally eligible to register as a Registered Professional Engineer of Queensland (RPEQ).
• Experience in maintaining or servicing mine hoist systems and/or executing shaft sinking is an advantage.
• You are driven, motivated and passionate about delivery excellent customer service.

More about us

With over 130 years experience, the Hoisting Business Line delivers complete mine hoisting solutions and lifecycle services, including electrical, mechanical, safety, automation and digital systems to the mining industry. ABB is a leader in the hoisting business providing Australia and the globe with some of the largest installed hoists.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.