What You Can Expect

As our Customer Experience Specialist Senior, this role requires an individual who can hit the ground running and work with minimal guidance. The ideal candidate will have a solid background in broker commissions, Siebel, billing systems (CES, Craft & Cannon), and strong communication skills to facilitate a seamless onboarding experience for our customers. Additionally, this role will support the Chief Operating Officer (COO) with special projects as needed. This position sits in Houston, TX reporting to the Customer Experience Manager.

• Deliver exceptional onboarding support through calls and emails, ensuring a seamless customer experience
• Educate customers on services, processes, tools, and online account setup related to broker commissions
• Set up billing accounts, maintain accurate customer records, and address inquiries promptly
• Collaborate with cross-functional teams to ensure satisfaction and successful integration of services
• Support the COO with special projects, including data analysis, reporting, and process improvement initiatives
• Define and implement KPIs, leveraging feedback to enhance the onboarding process and providing regular updates to leadership

What You'll Bring

• You hold a Bachelor's degree in Business Administration, retail operations experience field where you have studied Business Administration, Marketing, Communications or in lieu of a degree seven (7) year's working experience in Customer onboarding with a Proven track record in customer relations and resolving issues
• You have a strong understanding of broker commissions and billing systems such as CES and Cannon
• You are an excellent communicator with exceptional verbal and written skills and a customer-focused approach
• You are highly organized, detail-oriented, and capable of managing multiple tasks independently
• You are proficient in using CRM systems and office software to streamline processes and enhance efficiency

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $62,400 - $87,150 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all - we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.