Join a team recognized for leadership, innovation and diversity

Honeywell Aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers. The Global Customer Care organization within Honeywell Aerospace is responsible for excellence in customer service and in executing customer requirements.

The Customer Support Representative is a pivotal role within the BGA Contracts & Services team. The selected candidate will be the focal for MSP (Maintenance Service Plan) contract entry and integrity in our business systems. The job responsibilities will include:

• - Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
• - Provide support for the Sales, Contracts, and Customer Accounts teams.
• - Execute all tasks with a high degree of accuracy.
• - Develop proficiency in SAP and related systems including the MyAerospace portal.
• - Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
• - Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
• - Responsible for maintaining metrics relating to workload and revenue generating activities.
• - Display strong written and verbal communication and presentation skills.

Other responsibilities may include:

• Support AAM Aftermarket contracts for HAPP and MPP programs.
• Collaborate effectively with internal Honeywell resources to provide solutions.
• Responding to customized contract requests expedited and / or preferential.
• Actively participate in team meetings, process improvement teams, and other activities as assigned.

Key success measurements for this position include:

Customer satisfaction; order accuracy; effective problem resolution and effectiveness of communication with internal and external customers.

Preferred Qualifications:

• Bachelor's Degree in business, customer service, operations, or related field
• Experience in the Aerospace industry is strongly preferred
• Demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
• Ability to make sound business decisions and take quick actions to execute
• Exceptional verbal and written communication skills
• Demonstrate strong analytical and problem solving skills
• Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
• Excellent time management and organization skills
• Working knowledge of export requirements and/or government regulations is a plus
• Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times
• Knowledge of basic Financial principles, SalesForce.com, & SAP background is a plus
• Demonstrated ability to work in a changing environment is strongly preferred
• Great grasp and passion for customer service

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Additional Information

• JOB ID: HRD250796
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt