IS Knowledge and Self-Help SME

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Process Owner Knowledge Management

Your role and responsibilities

• Process practitioner for Knowledge Management. Monitor and report ser-vice delivery performance metrics and liaises with managers and customers. • Engage customers to benefit from self-help and knowledge solutions by managing existing knowledge databases and exploring potential improve-ment • Support onboarding to all Consumer Support Processes including knowledge gathering. • Analyze knowledge gaps, patterns and indicators of the issue and proactive-ly develop a solution • Explore potential improvement opportunities by monitoring user feedback in the web (e.g. yammer, inside+)

Qualifications for the role

• Bachelor's degree or college degree. Equivalent work experience may be consid-ered with a minimum 5 years of experience
• Ability to demonstrate problem-solving attitude and ability to effectively work and organize work without supervision
• You are passionate about modern IT technologies with ability to implement the in complex environments
• IT Process Knowledge ITIL or relevant experience
• You are highly skilled in communication and networking in a complex, international organization, able to communicate in English with stakeholders at all levels
• Experience in coordinating and supervising/influencing internal and external teams.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory