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Join us and Make an Impact.

We are currently seeking a Dispatch Specialist to joinour Global Dispatch team in our in Bucharest office. Reporting to theDispatch Team Leader, your main responsibility will be acting as first point ofcontact for customers and field service professionals' issues, being aninterface between them and the rest of the departments.
Key Responsibilities:

• Call taking (external & internal customers)
• Email handling (external &internal customer)
• Case - Work Order - Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
• Service Appointment dispatch & re-scheduling for Field Service Professionals
• Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)
• Customer Portal cases monitoring
• Monitoring of Field Service Professionals generated cases
• Work Order management
• Supports all local or global initiatives, making sure proper actions are taken as instructed
• Runs reports for customers and local administrative teams and takes needed actions

Key Experience & Capabilities:

• Minimum college graduate. Bachelor's degree preferred
• Minimum 1-year experience in Customer Support
• English - advanced level

Must be able to work in shifts:

Monday - Friday: 7:00 - 16:00, 9:00 - 18:00, 10:00 - 19:00,12:30 - 21:30, 21:00 - 7:00
Weekend: 7:00 - 17:00, 21:00 - 7:00

Preferred:

• Salesforce knowledge is nice to have but not mandatory
• Detailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented

Additional Information

• JOB ID: HRD249066
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Global (ALL)