Purpose & Accountabilities:

Portfolio Management: Jiffy Lubes Inc.

Managing internal key stakeholders

Account Managers: Provide and support business goals by ensuring world-class execution of Credit Management Activities.

Finance in the Business / Business Development Manager: Provide AR / Collection data and can explain nature of past due and action items to resolve administrative or payment issues with external customers.

Customer Operations: Work closely to monitor dispute resolution, process improvement and overall customer experience.

Central Business Centre Credit Focals: Provide details on Overdue Accounts that needs escalation to the business

Credit Assessment Team: Provide details on Accounts that will affect customer's credit assessment profile

Account Reconciliation - reconciliation of payments against open invoices. Identify short / over payments for dispute resolution.

• Coordinate with the Cash Application Team for the posting and allocation of customer payments.
• Recommends open line items for provision when debts are considered doubtful.
• Responsible for the efficient and effective management of the accounts receivable process, ensuring that proactive and reactive credit controls are taking place.
• Prepares and sends Statement of Account on a weekly basis to each customer with the complete information requested by the customers to facilitate the payment processing of invoices.
• Ensure proper coordination and assistance with the debt collector specialist in handling a global key account.

Additional roles & Responsibilities:

• Ensures daily AR operational concerns are managed / escalated. This includes MOA based decision making and risk management when Team Manager is away.
• Knowledge of escalation matrix with full execution.
• Needs to be knowledgeable of E2E AR functions for US & CA Lubricants and assist team members to achieve operational KPIs.
• Provide expertise and in E2E AR process for potential CI / Digital Solution initiatives.
• Represent team during MILO or other engagements with the business / key internal stakeholders.

Dimensions: JLI (North America Lubricants)

Shift: 6pm to 3am / 8pm to 5am