PLM Platform Operations Specialist

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This position reports to

IS Service Owner

Your role and responsibilities

You will be our Operations Specialist of the ABB Process Automation (PA) Platform for Product Lifecyle Management (PLM), working in close collaboration with your team, business stakeholders, IS and Vendors. Our vision is to Digitalize and Standardize PA R&D Processes leveraging leading Software Vendor and professional Implementation Partners. The platform is of latest and greatest technology. Your customers will be 1000s of PA employees world-wide, mainly within R&D, Operations and Product Management. To your support we have a strong and competent PA IS Organization working in related functions & technologies, which will support and collaborate with you. Together we build success stories on the Platform and scale up adoption, value generation and the fit-for-purpose Platform organization to deliver high customer satisfaction. Join us now and be part of a global team working with latest and greatest technologies in a global, challenging, and exciting environment in ABB Process Automation. Key responsibilities: - Assures implementation and adoption of ABB and Business Area policies, standards, external and internal regulations, compliancy to ABB Code of conduct at all times. - Operations Specialist of the PA PLM Platform, delivering Application Management Services (AMS) on a Global cloud hosting environment, via external partners. - Monitor delivery of solutions/service/support in business-critical areas and ensure OLA's/SLA's are delivered according to business expectations. - Proactively manage 3rd party supplier delivering the service to ABB. - Propose and deliver actions required to improve the overall quality of the service. Review the outcome of the work provided by external partners. Manage communication to stakeholders, including news, announcements, and metrics reporting. - Provides input for any change or project that has, or might have, a major impact on the platform, Implement service monitoring & metrics for service planning and increased transparency. - Participate in new BUILD projects Solution Design, evaluation of Partner Solution Proposals and monitor that BUILD implementations are following agreed/Best Practices Solution Design. - Participate in Windchill Upgrade project

Qualifications for the role

• Fluent in writing and speaking English
• 3+ years of experience as a Functional Analyst, or Scrum Master role in the engineering applications landscape
• A degree in Engineering, Computer Science, or relevant fields is expected
• A problem-solving attitude and ability to effectively work and organize work with supervision and coaching.
• Willing to learn and grow long term with us in below areas:
• General understanding of how engineering processes work and ITIL
• Experience with PLM solutions, specifically Windchill (bonus if certificate at some level), and optionally Creo, Mentor, other CAD tools
• Infrastructure: basic to medium level of understanding of cloud based infra for PLM.
• Solution architecture skills; either existing or willingness to develop:
• Understanding of PLM architecture best practices and surrounding/integrated systems
• Willingness to acquire needful trainings and certifications, example Windchill, ITIL and Project Management.

More about us

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