Pinnacle Investigations, a trusted partner delivering accurate and timely information while upholding the highest standard of service.

An equal opportunity employer and drug-free workplace.
About the Role:
The purpose of this department is to complete background reports for clients, who are specifically governed by the Nuclear Energy Institute (NEI) and Nuclear Regulatory Committee (NRC).

This is an entry-level position. During training, employees are taught about the regulations this department follows - knowledge and understanding of NEI, NRC, and local or federal laws regarding background investigations prior to application and/or acceptance of this role is not expected.

This role engages in computer-based desk work, including but not limited to: taking inbound calls from employers, schools, military facilities, and personal character references of applicants, transferring those calls to employees processing reports, and transposition of data into our system. This role plays an important part in ensuring we provide top-tier service to our clients and their applicants, all while supporting our Nuclear Department team.

If you're ready to make an impact and grow within a supportive and dynamic company, we encourage you to apply.

Working Schedule:

• This is an in-office, full-time, seasonal position.
  • Opportunities for hybrid/remote work are available after completion of the probationary period. Transitions to hybrid/remote work are considered based on demonstrated communication skills, role-based knowledge, and performance.
• Seasonal employment times are approximately January - April and August - October.
• Typical schedule: Monday - Friday; occasional Saturdays
  • When determined by company needs, overtime and weekends are available during peak seasons. OT and weekends are assigned based on individual productivity.
• Shift start times vary between 5:00 AM - 8:00 AM, and will vary depending on staffing needs.

Starting Pay

• $17.00-$17.50 / hour
• Inquiries made regarding the potential impact of prior experience on the advancement of title or compensation, after the 90-day probationary period assessments will be conducted to evaluate performance, application of previous experience, and qualifications within this role

Benefits
Available starting on the 1st of the month after your first 60 days:

• Health, Vision, and Dental insurance
• Supplemental Benefits from Aflac, Colonial, and/or State Farm

Available after your 90-day probationary period:

• Paid Time-Off (Vacation): 80 hours
• Paid Sick Leave (in accordance to WA state law)
• Seven paid holidays per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day)
• Two (2) Mental Health Days per year
• Hybrid/Remote Opportunities
• Flexible use of Unpaid Time-Off

Duties and Responsibilities:

• Transposition of data from Word and PDF documents, faxes, and emails
• Receive and transfer incoming calls from employers, schools, military facilities and personal character references
• Professional phone etiquette
• Detailed documentation of calls and actions taken on a report
• Other duties as assigned

Skills and Qualifications:

• Preferred experience in areas such as: Data Entry, Customer Service, Call Center, and Administration
• Knowledgeable computer skills including but not limited to: web navigation, basic computer file management, and Microsoft Office (Outlook, Word, Excel)
• Minimum typing speed: 50 WPM
• Prompt adaptability to new procedures and policies (e.g., government, industry, company, and client requirements)
• Proficient verbal and written communication
• Detail-oriented
• Ability to maintain focus in dynamic environments
• Competent multitasking capabilities
• Willingness to receive and implement constructive feedback
• Must be authorized to work lawfully in the United States

About the Company:
Pinnacle Investigations provides prompt and precise reports to our clients regarding pre-employment, tenancy screenings, and criminal searches across a diverse range of industries.

We are dedicated to delivering exceptional service and supporting our team with the tools and environment needed for success. Our commitment extends beyond just meeting client needs; we prioritize creating a supportive and rewarding workplace for our employees.

• Work-Life Balance: While our roles initially require an in-office presence, tenured employees have the opportunity to apply for a hybrid schedule. This approach fosters office engagement while also promoting a healthy work-life balance through mental health days, paid holidays, front-loaded PTO, and flexible use of unpaid time off.
• Comprehensive Training: Our training program is designed to equip the skills and knowledge needed for success. With a combination of structured classroom instruction and practical, hands-on shadowing experiences, this dual approach ensures a thorough understanding of the role and responsibilities while also learning how to apply these skills in real-world scenarios.

Growth and Advancement Opportunities: We recognize success and drive by rewarding commitment, loyalty, dedication, and a willingness to learn other aspects of the company. Pinnacle's "Pathway to the Peak" offers a clear trajectory for career progression within the company.

Pinnacle Investigations utilizes E-Verify to verify employment authorization.