Design solutions to drive safe living and quality of life

Field Service EngineerI
DELIVERBUSINESS VALUE THROUGH RIGHT AND FAST PARTNERSHIP
Responsibilities:
• Ensure deliveryof value to Honeywell clients and customers
• Ensure customer satisfaction through direct liaison with clientrepresentatives, customers and service recipients
• The engineer needs to operate effectively under time constraints and pressurefrom the customer and the business
• Ability to schedule and plan periodic maintenance service to contractcustomer base on service contract requirement.
• To lead a team of technicians to perform the periodic maintenance service andattend to customer's spot call.
• Development and maintenance of site-specific documentation and qualityassurance information as instructed by team leader
• Availability for and performance of duties outside of normal working hours asper agreed rosters and as directed
• To maintain and establish a good working relationship with the customer.
• To do project management for alteration, additions or retrofit works onservice site.
• Supervision of field installation, cabling in Service projects/Quotedreactive work
• Create new sales opportunities during the application of the project/service
• To propose small work quotation for customer and carried out the proposedwork on acceptance.
• Determine equipment and accessory needs for implementation and inform FSL orFSS in time
• Support FSS or FSL for project cost and progress reporting
• To support sales on technical requirement of maintenance or retrofit sites,and including basic costing of job.
• Estimate materials costs and quantities provide the information to the FSS orFSL, and Service Sales.
• To assist project manager on big scale project to execute the projectsmoothly, on-time and on budget.
• The engineer needs to provide the customer with an awareness of systemamendments to meet his requirements and there by leverage sales and newHoneywell sales initiatives.
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirementsin all activities.
Provide technical support
Ensure customer satisfaction
Perform service maintenance
Supervise a team

Experience& Qualifications:

• Engineering Graduates/Diplomaholders with 3+ years of relevant experience and passion for BuildingAutomation and Security Systems are welcome to apply
• Expert level of knowledge and experience in BMS, FAS, Front EndApplications/Software and Security systems knowledge such as Server/IP basedVideo Management for CCTV, Access control System. Knowledge of IntrusionDetection System will be an added advantage.
• Strong fault finding and trouble shooting skills.
• A good team player with good communication and interpersonal skills.
• Able to travel to customer sites kingdom-wide
• Ability to interact and build relationships with customers.
• Ability to acquire and demonstrate trade skills and/or product knowledge tomeet the requirements of the role.
• Ability to apply knowledge and understanding of Honeywell products to developsolutions that meet customer's requirements.
• Must be able to work with limited supervision and direct contractors or otherservice technicians.
• Ability to manage group of team members to Exceed both Honeywell and customerexpectation.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe working environment.

INCLUDES
Travel Required
ADDITIONAL INFORMATION
Job ID: HRD251334
Category: Customer/Product Support
Location: Mumbai

Additional Information

• JOB ID: HRD251334
• Category: Customer Experience
• Location: Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
• Nonexempt

Business Services