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Service Solutions Specialist
Bangkok

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As the Service Solutions Specialist for the Region, you will be responsible for the design, engineering, configuration, implementation, commissioning and ongoing support/maintenance and upgrades of all Operational Technology (OT), Enterprise Applications and Connected Services delivered into the service Line of Business (LOB). This will also include ensuring to adhere to the centralisation and standardisation of OT, ICT and Cybersecurity implementation and services to promote, deliver and maintain more connected, operational critical solutions to our customers, ensuring alignment and consistency with global standards and guidelines.

The role will be required to drive alignment and standardisation of the installation, upgrades and support maintenance of the OT, Enterprise Applications and Connected Services that regularly form part of Honeywell's solutions to ensure we can execute effectively for our customers, reduce our risk, cycle times, variation, and cost to deliver/service. This will also include working with peers to identify areas where we can streamline delivery by utilising digital deployment tools and centralised deployment standards.

Key Responsibilities:

• Contribute to the design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.) in the service LOB.
• Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with Honeywell's OT, Connected Services and Enterprise Software Applications.
• Posses a strong understanding and knowledge of all industry standards and protocols (BACnet, Modbus, OPC, SNMP, APIs etc) and how these protocols are used to ingest and share data from Honeywell and 3rd party technologies/applications with Honeywell's OT/ Enterprise Applications and Connected Services.
• Be the Region's focal point and subject matter expert (SME) for Honeywell OT, Enterprise Application and Connected Services.
• Ensure the global alignment, adherence and standardisation of the design, install, service and upgrades of Honeywell OT and Enterprise Applications with respect to the ICT and Cybersecurity services and technology selection of hardware / software.
• Take ownership of site issues and work in collaboration with TAC to ensure any issues with OT, Enterprise Applications or Connected Services are identified and rectified promptly

MUST HAVE:

• Knowledge and experience in Building Management System (BMS).
• Experience in installing and configuring BMS software.
• Knowledgeable in standard common open protocol. Example BACnet, Modbus & OPC.
• Basic knowledge in Windows Operating System like Windows user account, Windows Firewall & IP address settings.
• Basic knowledge in ICT like installing Windows operating system and networking fundamentals.
• Ensure the successful design, engineering, configuration, implementation, commissioning, support/maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications for the Service LOB in the region.
• Be the focal point and SME in the Region for Honeywell's OT, Enterprise Applications and Connected Services

WE VALUE

• Increase Field Technician knowledge and understanding of Honeywell's OT/Enterprise Applications and Connected Services to ensure adherence with Honeywell's guidelines, policies and procedures for the operation, maintenance and support of these technologies.
• Ability to drive transformational change programmes across the Region and all functional business groups throughout all lines of business.
• Achievement of business objectives and requirements for OT/Enterprise Applications and Connected Services in the Service LOB.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Additional Information

• JOB ID: HRD251716
• Category: Customer Experience
• Location: 252/121 25thFloor,Unit A,Muang Thai-Phatra Office,,Tower II,Ratchadapisek Road, Huay Khwang,Bangkok,SING BURI,10310,Thailand
• Nonexempt

Global (ALL)