Position Summary

The Utilities Operations Coordinator is responsible for scheduling and tracking all residential utilities. This role will manage turning on and off utilities for multiple markets nationwide. The Utilities Operations Coordinator will keep accurate utility service provider information in the platform and ensure all information is up to date in real time. This role will manage multiple markets and deadlines with ease; and ensure reports are accurately created, issues are raised promptly, due diligence is thoroughly performed, and utilities are turned over seamlessly. The Utilities Operations Coordinator is also responsible for managing the HOA exterior modification approvals and violation cure processes.

Essential Functions

• Research utility providers and requirements to turn on and off utilities.
• Assign appropriate utility providers to homes.
• Turn on utilities by phone, online and written applications, as appropriate for each utility provider.
• Maintain updates/changes to Utility Provider Reference Manual by market.
• Build partnerships/relationships with utility providers and HOAs.
• Manage HOA exterior modification documentation and submittal approval process and communicate with necessary parties.
• Ensures HOA violations are communicated, managed, documented, and cured as quickly as possible.
• Keeps real time information updated in the Platform.
• Ability to prioritize work tasks based on the needs of the business.
• Use problem solving abilities to turn on utilities and submit HOA documents with limited information.
• Identifies and communicates opportunities for systems, workflow, and process improvements.
• Respond to inquiries and correspond between multiple departments, internal field teams and vendors to ensure high-quality and timely completions.
• Ability to recognize when matters should be escalated to manager for resolution.
• Responds to inquiries regarding assigned projects.
• Assists with tracking and paying utility companies.
• Performs other tasks as directed.

Minimum Qualifications

• High School Diploma or equivalent
• Minimum 2 years customer service background and experience
• Excellent communication (oral and written) skills
• Ability to take initiative and work independently to establish and manage work priorities, activities, and timelines to achieve results
• Exhibits sound judgment and swift decision-making skills
• Strong organizational skills, accurate data entry and a strong attention to detail
• Ability to think creatively and come up with solutions
• Proficient computer skills and experience in Excel, Word, and Outlook
• Ability to critically review, summarize, and report findings and recommendations
• Demonstrated ability to build and maintain relationships with internal and external stakeholders
• Ability to work in a fast-paced team environment