Customer Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

The Customer Support Specialist is the first point of contact for internal and external customers and business partners of the organization. He/she is responsible for the overall process from order registration until the finalization of the deal including logistic activities and relevant documentation and all related after sales activities. The work model for the role is onsite. This role is contributing to Motion business area. You will be mainly accountable for: • Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams • Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place • Responsible for trade comliance activities and support related to Motion business area • Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• University degree
• Ability to demonstrate your experience in similar position
• You are qualified in SAP, MS Office (Word, Excel)
• You are at ease communicating in English
• You are passionate about working in a team environment
• An agile and proactive collaborative, solution-focused approach

What's in it for you?

• Help customers in driving efficiency and sustainability, making a strong impact
• Work in a company with a strong technology legacy and deeply rooted in local communities
• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.

Benefits

• Learning & development offering
• Flexible work practices
• Healthcare plan
• 13th salary
• Transportation Allowance

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory