JOB DESCRIPTION

Responsibilities:

• Communicate with customers, understanding their needs, and ensuring a smooth sales process.
• Build instant rapport and achieve customer satisfaction.
• Ensure the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution of customer inquiries or issues.
• Monitor customer feedback and market information.
• Handling orders by phone or email and checking the orders have the correct prices, discounts, and product numbers.
• Inputting orders ensuring accuracy and timeliness.
• Inform clients of unforeseen delays or problems
• Responsible for all sales aspects of customers' accounts as assigned.
• Creation and modification of quotations for assigned accounts.
• Coordination of customer orders with Engineering, Production, and Service Departments, including organizing and leading contract reviews
• Assist in the preparation and organizing of promotional material.
• Forecasting likely new orders
• Providing both positive and negative customer feedback; including lost sales
• Participate in cost analysis initiatives as directed by management.
• Respond to complaints and inquiries from customers and give after-sales support when requested.
• Ensure adherence to commercial export laws, regulations, and policies.
• Responsible for following all applicable company and corporate policies, procedures, and programs, including but not limited to process map, support processes, safety, and environment requirements.
• Responsible for assisting with internal, API, & ISO audits.
• Responsible for knowing and following the Texas Oil Tools QMS.
• Other work-related duties as assigned.

Experience/Qualifications:

• High school diploma or equivalent.
• Bachelor's degree in business or a related field is preferred.
• Minimum of 3 years of sales-related experience in manufacturing.
• Basic understanding of manufacturing within the oil and gas industry.
• Extensive knowledge of pressure control equipment and parts is preferred.
• Must be an excellent face-to-face and telephone communicator.
• Able to demonstrate success and experience managing major accounts, customers, and large contracts.
• Strong sense of customer focus both internal and external.
• Confident and professional when representing the company in person and in writing.
• Able to relate effectively with both executives and operators to communicate goals and progress.
• Proficient with MS Office Suite, particularly Excel, Word, Outlook, and Teams.
• Able to adapt to current database software, ERP, in a short period of time.
• The position will require travel as necessary.

Competitive Benefits (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $139 per pay period (bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.