Context & Environment

S24 Benelux (16 FTE's) / Affiliate of AS24 / Part of the TOTALENERGIES Group

Growing company and leading the market of automatic distribution of diesel by cards, and tolls

Business with high financial risk + high turnover figures

Activities

The Customer Service Officier is responsible for the management of daily operations in the Customer Service. The Customer Service Officier works close together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.
Size of portfolio of sales representatives : 250 customers

You are in charge of ..

Customers :

• Respond on requests and claims from customers. (telephone 15#/day, mail 20#/day)
• Contracts & files : check, input, rebates & additional services contracts like Eurovat , Passango , Ecotax,... .
• Marketing actions decided by the Benelux Country Manager
• Administration on " dépassement clients " and " retour Passango ",
• Order of new customer cards and toll.
• Follow-up portfolio of customers
• Help - train the customers to use xnet

General administration :

• Mails (post) and the e-mails to customers.service-be@as24.com
• Sales support for the sales representatives
• Reporting activities
• Back-up of colleagues (customer service, sales officer)

Network :

• Administrative help to Technical Manager.
• Manual acceptance authorization.
• Follow up of fraud cases in stations.
• Resolve cards, tolls issues at distance

Candidate Profile

• Having a high reactivity to satisfy customers
• Handling good with administration concerning customer files
• Helping Management and Sales rep
• Detail-oriented, organized
• Having a commercial feeling in helping customers
• Team spirit
• Good sense of business and figures
• Dutch / French / English

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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