Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Supervisor

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Hybrid #LI-Hybrid This role is contributing to the Instrumentation Service unit of Process Automation Measurement and Analytics Division of ABB, Australia. You will be mainly accountable for: • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. • Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. • Preparing accurate cost calculations and technical specifications for quotes and tenders that comply with the customer's specification and requirements and in compliance with ABB guidelines. • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications for the role

• You are skilled and experienced in managing and guiding a team of service engineers and technicians
• Ability to demonstrate your knowledge and skills in instrumentation and electrical components.
• You have experience in service delivery, driving execution and strategic planning and scheduling of service.
• You are passionate about delivering customer service and satisfaction.
• Have a track record hands on service work.
• You are at ease communicating in English.
• Willingness to travel and do regular site visit.

What's in it for you?

• Get exposed to cutting-edge technology in Process Automation and have a visible impact on the future
• Join an undiscussed market leader, a strong brand that markets high quality products
• Manage a team of motivated individuals, make them grow and keep growing with them

Benefits

• Employee Assistance Program
• Employee Share Acquisition Plan
• Internal networking opportunities
• Learning & development offering

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory