McWilliams Heating, Cooling, and Plumbing is looking to add team members like you! The HVAC Install Technician performs maintenance, repairs and/or installation for HVAC/R equipment, duct systems, fittings, grilles/registers/diffusers, controls, and related equipment. Performs other duties/tasks as required.

Detailed Responsibilities:

• Install/repair HVAC related equipment and accessories in accordance to the manufacturer's specifications.

• Complete approved maintenance for HVAC/R equipment within industry standard hours per maintenance pricing guide

• Identify potential problems during maintenance that might affect current or future system performance.

• Provides customers with information on new equipment when existing equipment exceeds 10 years of age or is in generally poor condition.

• Present findings and options to customers, providing advice as needed/requested. Provide customers with information and pricing on service agreements, accessories, and other comfort improvements.

• Maintain a thorough knowledge of McWilliams and Son's products and services.

• Pick up parts from supply houses/office and deliver to technicians in the field as needed.

• Identify and suggest opportunities for quality and cost improvements.

• Perform/assist with maintenance and service/repair work as needed.

• Maintain a clean equipment/work area.

• Verify correct operation of all maintained customer equipment, demonstrate and providing training for customer, as requested.

• Effectively manage relationships with clients through clear communication, addressing all concerns, questions, or problems expediently.

• Ensure vehicle is stocked, accurately inventoried, kept clean and in safe working order.

• Return defective warranty parts and unused inventory to the branch.

• Inform a manager if the client does not have HVAC service before leaving the call.

• Facilitate rescheduling client appointments, if call is not complete.

• Accurately complete all required documentation on services performed including "check list".

• Maintain a professional image at all times by wearing company approved uniform.

• Maintain a courteous demeanor with clients and associates at all times.

• Ensure complete customer satisfaction and/or salesperson/supervisor sign-off upon completion of work.

• Abide by all standards of performance and ethics.

• Participate in company sponsored training classes and other duties as assigned.

• Follow all safety policies and procedures and inform a manager or team leader of any safety issues.

• Manage callback ratios and labor margins.