Job Number: J1224-0272

Job Type: Regular

City, Province, Country: Midlothian, Virginia, United States

Job Category: Branch offices

Number of Positions: 1

The Business Unit President is responsible for providing strategic and operational leadership across all functions of the business unit, including sales, operations, customer service, marketing, communications, pricing, product management, purchasing, fulfillment, warranty, and working capital management.

This role ensures the successful execution of company goals and departmental initiatives, striving to exceed customer satisfaction through adherence to company policies. As a key member of the U.S. executive leadership team, the Business Unit President communicates company progress, performance, and status.

Core Competencies
Customer Focus: Simplify business interactions for customers by implementing a cohesive organizational structure and leveraging common infrastructure to streamline processes.

Enablement: Support customer growth by enabling scalability, experimenting with new markets, and providing specialized resources and expertise.

Efficiency: Reduce waste and duplication of effort by utilizing the company's size and common infrastructure.

High-Performance Culture: Foster a collaborative and cohesive organization that promotes high performance through effective leadership and organizational alignment.

Sustainable Investment: Make strategic decisions that ensure sustainable growth and investment in future initiatives.

Executive Leadership Competencies
• Drive for Results: Achieve work goals through effective team leadership, forecasting, and project management.
• Leadership Effectiveness: Build and lead productive teams, providing vision and inspiration to achieve organizational objectives.
• Business Acumen: Maintain positive and professional business relationships.
• Strategic Thinking: Apply guiding principles to decision-making processes aimed at achieving company goals.
• Effective Communication: Convey ideas clearly and concisely in both personal and group settings, ensuring understanding and engagement.

What you will accomplish with us:

Revenue Management: Develop and execute a revenue budget and plan to achieve sales objectives within assigned markets.

Sales Oversight: Ensure sell-through of major equipment brands and alignment with vendor business plans.

Operational Excellence: Oversee all operational functions to ensure efficiency and effectiveness.

Customer Satisfaction: Commit to exceeding customer satisfaction through adherence to company policies and value propositions.

Team Leadership: Provide guidance and support to functional leaders, ensuring alignment with company goals and departmental initiatives.

Performance Monitoring: Communicate company progress, performance, and status to stakeholders.

Promote a Safe Work Environment: Foster and uphold a culture of safety, ensuring leaders are accountable for maintaining safe working conditions for their teams.

Accurate Reporting: Ensure timely and precise reporting of work-related accidents, injuries, and incidents.

Best Practices: Reinforce and implement best practices to achieve and sustain high safety standards.

Positive Leadership: Demonstrate professionalism, provide constructive feedback, and facilitate problem resolution through positive reinforcement.

Lead by Example: Exemplify desired behaviors in all interactions with staff and customers, whether in person, over the phone, or in writing.

Regular Communication: Conduct regular staff meetings to provide feedback, review assignments and goals, and offer coaching.

Performance Management: Address sub-standard performance appropriately and manage staff towards achieving goals using clear communication and metrics.

Recognition: Acknowledge and reward staff for excellent customer service, goal achievement, and overall performance.

Policy Adherence: Support and adhere to company policies and procedures, collaborating with supervisors and HR as needed. Approach all employment matters with a solution-oriented and legally compliant mindset.

Customer Service & Support
Customer Relationships: Maintain and support key customer relationships in alignment with the Customer Value Proposition.

Customer Satisfaction: Collaborate with customers, sales leaders, and Territory Managers to ensure high levels of customer satisfaction.

Service Excellence: Ensure the customer service department provides excellent service through timely interactions, order processing, communication, and effective problem resolution.

Performance Metrics: Establish and monitor sales metrics to identify performance issues and service shortfalls.

Technical Support: Ensure market-leading technical support is provided to meet customer demands in assigned markets.

Marketing
Budgeting: Collaborate with the VP of Marketing & Product Management to propose and establish a marketing budget.

Innovative Solutions: Provide guidance for innovative marketing programs and dealer development initiatives.

Margin Growth: Execute strategies to grow margins in assigned markets while continuing to drive sales.

Working Capital
Resource Oversight: Manage Business Unit resources to achieve annual budget targets and maintain working capital.

Procurement Efficiency: Partner with the VP of Procurement to ensure efficient purchasing processes and maintain target inventory levels.

Executive
Strategic Planning: Participate in corporate strategic planning and report major Business Unit activities to the Master Executive Leadership team.

Meeting Participation: Attend and contribute to monthly business reviews, cadence meetings, and other executive planning sessions.

Financial
Financial Performance: Drive the company to achieve and surpass sales, profitability, cash flow, and overall business objectives.

Operational Activities
Operational Assessment: Conduct branch visits to evaluate operational effectiveness and adherence to process standards.

Guidance and Recognition: Provide direction to Business Unit Leaders on addressing gaps and recognizing high achievement.

Process Improvement: Oversee changes and enhancements to operational processes to implement new or improved business practices.

Talent Development: Meet regularly with BU Leaders to provide feedback, set goals, and plan for effective succession planning.

Training Accountability: Ensure operational leadership teams are accountable for education and training programs, including new training, on-time training, and re-training as needed.

Operational Analysis: Prioritize and manage changes to outdated or under-utilized operational processes.

What You Bring to Our Team:
• 10-15 years' experience with operations, sales, business, supply chain, and related functions.
• High School diploma or its GED equivalent and a bachelor's degree in business or its equivalent relatable work experience.
• High degree of personal ethics, customer service, and commitment to safety.
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments - Word, Excel, PowerPoint, Outlook, SharePoint as well as have the ability to learn company enterprise systems as needed - Solar Eclipse, etc.
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, fax machines, scanners, and phone systems related to the needs of the job.
• Must be organized, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
• Must be able to work independently and at times discreetly, use sound judgment, and make thoughtful decisions in a timely manner.
• Must be able to communicate well interpersonally, written, and in group settings as well as follow verbal and written instructions.
• Must be able to work effectively in group settings through collaborative, solutions oriented, and win-win approaches.
• Must be able to understand and abide by company policies and procedures.

Office / Administrative
• 7-10 hours worked per day; up to 40-43 hours worked per week
• Bending 1-3 hours per day
• Lifting / carrying up to 10 pounds 0-1 hours per day
• Reviewing documents 1-5 hours per day
• Sitting 3-8 hours per day
• Standing 3-6 hours per day
• Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Using fingers, hands, and arms to perform office / computer work 6-8 hours per day
• Using hearing to talk, listen, and use phones 1-6 hours per day
• Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day
• Walking 3-6 hours per day

Other
• Travels as needed.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, or other job & office functions and requirements
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

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