Join a team recognized for leadership, innovation and diversity

As a Tech Support Specialist - Data Entry Specialist here at Honeywell, you will play a crucial role in providing technical support and data entry services to our customers. Your expertise and attention to detail will be instrumental in ensuring the accuracy and efficiency of our data entry processes. You will report directly to our Tech Support Manager, and you'll work out of our Independence, OH location on a hybrid work schedule.

In this role, you will impact the quality and reliability of our data by ensuring accurate and timely entry of detailed information related to the processing of parts and labor post installation for building management systems. You will provide technical support to customers, troubleshooting issues and providing solutions to ensure their satisfaction.

KEY RESPONSIBILTIES

Quality Control: Parts and Field Service Orders

• Confirm orders match customer assets and identify commonly used parts.
• Ensure and identify correct shipping locations.
• Use skill matrix and logistical data to provide the best solutions for customer needs.
• Report on KPIs related to quality standards and team performance.

ETA of Parts and Field Service Requests

• Report parts arrival estimates through SAP.
• Communicate field service arrival expectations to leadership and customers.
• Provide procurement options for third-party parts to meet customer expectations and KPIs.
• Notify internal stakeholders and external customers upon completion using compliant systems.

Invoice Completion

• Manage data for customer invoices.
• Ensure field service contractors submit necessary documentation for invoice processing.
• Provide completion notes with customer purchase order numbers.

Purchase Request and Purchase Orders Processing

• Process purchase requests and orders according to compliance standards.
• Handle urgent PO requests for software parts to meet customer expectations.
• Confirm NTE amounts match upon completion of field service and part orders.
• Communicate high-priority order needs to leadership.

Data Availability in Systems

• Collaborate with global teams to maintain data on part numbers and pricing for proposals.
• Ensure opportunities are displayed correctly in SMS for revenue tracking.
• Continuously improve data reviews to ensure accuracy in SAP and SMS.

The application period is estimated to be 40 days from the job posting date, but this may change based on business needs and candidate availability.

YOU MUST HAVE

• High school diploma or equivalent.
• 2+ years of experience in data entry or a related field, including SAP experience.
• Strong attention to detail and accuracy.

WE VALUE

• Experience in technical support or customer service.
• Experience in work order management systems and accounts receivable processes.
• Proficiency in data entry software and tools.
• Organizational skills and decision-making ability to function in a fast-paced environment.
• Time Management skills to meet tight deadlines.
• Change Agent skills to embrace change and perform during periods of change in a positive and proactive way.
• Communication Skills to engage with the business and customers by providing timely, clear, and compelling information. Ability to listen to and value input from stakeholders.

BENEFITS OF WORKING FOR HONEYWELL
Honeywell offers a comprehensive benefits package, including:

• Employer-subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP) and Educational Assistance.
• Parental Leave and Paid Time Off (vacation, personal business, sick time, and parental leave).

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Solutions (HBS) is a strategic business unit in Honeywell, focused on delivering integrated technology solutions that help our customers become safer, more secure, productive, and energy efficient. With a portfolio of innovative products and services, HBS provides solutions for commercial buildings, airports, stadiums, industrial facilities, and more. Our mission is to make the world a better place by creating smarter, more sustainable buildings and infrastructure. Join us and be part of a team that is shaping the future of smart buildings and cities.

Additional Information

• JOB ID: HRD252518
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.