Customer Success Advisor
Job post no longer accepts applications
2001-30000
Other
What are you going to do
Essential skills and knowledge
- Primary responsibility is supporting the CAS and OAS systems to maximize customer safety outcomes. This includes facilitating application adoption and ensuring that these solutions deliver value across the customer's operations.
- Act as a strategic advisor to align safety-focused solutions with customer needs.
- Collaborate with Account Managers and BDMs during pre-sales to define and scope safety solutions for mining clients.
- Develop and implement Customer Success plans to support the effective adoption of safety technologies.
- Identify potential improvements in CAS and OAS systems and relay valuable insights to the team.
- Identify additional opportunities for safety solutions and refer these to relevant Account Managers or BDMs.
- Guide and mentor Customer Success Advisors, contributing to team development and skill enhancement.
- Participate in industry events, contribute research papers, and create case studies to support the company's reputation as a thought leader in mining safety.
Essential skills and knowledge
- Mining-related roles, with 5+ years in Mine Operations and/or Mine Safety.
- Extensive experience in Project Management or Business Improvement within mining safety technology.
- Proven experience in a customer-facing advisory role with a safety focus.
- Ability to Travel within North America and South America
- Hands-on experience with CAS and OAS systems.
- Tertiary qualification in mining or technology.
- Account or Business Development Management experience.
- Proficiency in software applications and project management.
- Experience in value-selling and business case development.
- Strong leadership, communication, and problem-solving abilities.
- Team-oriented with a focus on relationship building and collaboration.
JOB SUMMARY