Summary

The HVAC (heating, ventilation, and air conditioning) Service Manager leads staff members who install, repair and maintain heating and air conditioning. The HVAC manager routinely works directly with Mercy technicians and outside contractors, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting him/herself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

Requirements

Education and Work Experience:

Some post-high school education from college, trade school or military.

Five years HVAC Management related experience; or an equivalent combination of education and experience.

Valid driver's license with a clean driving record and background.

Knowledge, Skills and Abilities:

Computer proficiency and technical aptitude with the ability to utilize one or more of the following

Microsoft Word, Power Point, Excel

Microsoft Outlook

Meditech (if applicable to position)

Epic (if applicable to position)

Performance Manager/NetLearning

Must be able to read, write, and speak the English language in an understandable manner.

Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

Must be able to follow written and oral instructions.

Other Requirements:

The HVAC Service Manager should possess the following skills, characteristics and abilities::

Excellent customer service and sales skills.

Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.

Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems.

Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.

Excellent leadership skills to enhance team productivity and standards of work produced.

Excellent verbal and written communication skills; and strong conflict management skills.

Detail oriented and highly organized with the ability to handle multiple tasks and assignments.

Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation.

Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today.

Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others.

Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.