Service Sales Specialist - Marine & Ports, Busan
ABB
Service Sales Specialist - Marine & Ports, Busan
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Manager
Your role and responsibilities
In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: # LI-hybrid This role is contributing to the Process Automation, Marine & Ports, Service & Digital Business Line in South Korea. Main stakeholders are Marine industry of shipping, new-building and OEM market. You will be mainly accountable for: • Fully accountable for driving service sales targets, by providing cost effective solutions to the customers and initiating improvement plans as needed. • Creating, planning and implementing service sales strategy by increasing the installed base (IB) penetration, and promoting value add service product offerings with Life Cycle Management. • Sales develop in Marine industry of shipping, new-building & OEM market with Service portfolio with Marine Systems, Decarbonization and Digital Solution • In collaboration with the Service Sales team generating and identifying service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with Service solutions available. • Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. • Establishing and maintaining effective customer relationships. Proactively informs customers about issue status based on inputs and clarifies any questions and ensuring a positive customer experience throughout the entire process. • Supporting the team by participating in sales activities when needed and responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market.
Qualifications for the role
Benefits
More about us
ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marine We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Manager
Your role and responsibilities
In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues. The work model for the role is: # LI-hybrid This role is contributing to the Process Automation, Marine & Ports, Service & Digital Business Line in South Korea. Main stakeholders are Marine industry of shipping, new-building and OEM market. You will be mainly accountable for: • Fully accountable for driving service sales targets, by providing cost effective solutions to the customers and initiating improvement plans as needed. • Creating, planning and implementing service sales strategy by increasing the installed base (IB) penetration, and promoting value add service product offerings with Life Cycle Management. • Sales develop in Marine industry of shipping, new-building & OEM market with Service portfolio with Marine Systems, Decarbonization and Digital Solution • In collaboration with the Service Sales team generating and identifying service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with Service solutions available. • Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. • Establishing and maintaining effective customer relationships. Proactively informs customers about issue status based on inputs and clarifies any questions and ensuring a positive customer experience throughout the entire process. • Supporting the team by participating in sales activities when needed and responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market.
Qualifications for the role
- Bachelor's degree, major in Electric, Marine Engineering or relevant study and experience
- Minimum of 3 years of experience in Aftersales market (preferably Marine & Ports)
- Front end sales experience with good knowledge on Service Agreement, Service methodology and lifecycle modernization sales.
- SAP experience with technical knowledge and commercial aspects of business.
- Time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary.
- Business minded and results focused with excellent interpersonal and negotiation skills
- Fluency in English and Korean (Verbal and Written)
Benefits
- Retirement plan
- Employee Assistance Program
- Flexible work practices
More about us
ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marine We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
Service Sales Specialist - Marine & Ports, BusanABB
South Korea
8 days ago
N/A
Full-time