Job Description

Leading the edge of transformation.

Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions.

We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So talk to us about what's ideal for you - from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.

Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert delivery and support. In this role, soft-skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure.

Your purpose:

• Contribute to win work: understand requirements and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Operation capabilities across AtkinsRealis and our customers.
• Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on service performance and respond to customer enquiries and concerns.
• Contract and supplier management: responsible for negotiating and agreeing contracts and contract renewals for both suppliers and customers.
• Financial Management: set, agree and manage budgets for Service Operation, ensuring that resources are allocated effectively, costs are kept within budget, and that finance systems are updated appropriately.
• Technical service ownership: accountable for the full-service lifecycle relating to both internal and customer facing technical solutions. Maintenance of service roadmaps, requirements definition, service design, and solution development cycle.
• IT Service Management: ownership of ITIL-aligned IT Service Management capability, including service development strategy, resource planning, tooling and process improvements. Own and approve policy, process, procedures & standards, ensuring comprehensive knowledge is published and managed effectively.
• Manage service delivery: alignment and coordination of cross-functional teams to ensure that services are delivered to a high standard of quality and meet defined service obligations. Act as senior stakeholder for solution development lifecycle, and as escalation point for service issues.
• Service Level Management: responsible for agreeing & monitoring the achievement of agreed service levels.
• Continual Service Improvement: continually evaluate and improve service performance to ensure that services are delivered efficiently, effectively, and in alignment with customer expectations.

What you can bring:

• Excellent interpersonal and organisational skills.
• Proven stakeholder management experience. Broad technical awareness across IT solutions.
• Ability to communicate with customers with professionalism and empathy. Excellent written and verbal communication skills. Financial management acumen and experience.
• Inquisitive and critical thinker who is willing and able to contribute, influence, discuss and develop new ideas. Service Delivery and Service Operations management experience.
• Contract management, negotiation and vendor management experience. Service Transition and Service Introduction experience.
• At least ITIL4 Foundation qualified.

Why AtkinsRéalis?

Looking for a place where you can engineer a better future? AtkinsRéalis is for you. Here, our digital-enabled approach transforms outcomes for people and the environment. You'll have a myriad of projects to choose from and endless possibilities for career growth. More responsibility, acclaimed training programmes and flexible working are part of our inclusive culture of prioritising diversity, health, and happiness.

Within ADS&T, we have signed the "Women in Defence" and "Women in Aviation and Aerospace" charters. These pledges include providing opportunities for women to succeed at all levels. We're also committed to being a Military friendly employer and have been recognised with the Ministry of Defence's (MoD) Gold Employer Recognition Award.

Security clearance:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

#LI-ADST | #LI-UK

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.