Job Summary:

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! The Inside Sales Specialist will be responsible for quote generation, order processing and provide exceptional customer service to our Controls and Software (C&S) Sales team, Partners, and Customers. You will be responsible for taking customer and sales inquiries on automation software support, developing proposals and sales programs as needed; completing follow-up calls as needed, including but not limited to entering the transaction in the customer database and inbound lead routing.
In this role, your responsibilities will be:

• Quotation generation
  • Timely sending out of Renewal quotes based on monthly target
  • Generate quotes for expired key accounts
  • Data entry and clean-up to improve the accuracy of installed base and data integrations.
  • Work with the Sales team and seek approval for requested discounts on quotes
  • Follow-up sales opportunities (phone and email) and support the work of Regional Sales Team Leader
  • Handle incoming customers' requests, and provide them with vital support
  • Fully utilize the sales automation system (Salesforce, etc)
  • Develop a detailed product knowledge competency on all technologies and services offerings as related to quote generation.
• Order processing
  • Timely and accurate order processing
  • Verify information and coordinate changes on Customer or Channel Partner Purchase orders
• Utilize SAP software for order fulfillment and accurate invoicing
  • Work with customers and management to promote, drive, and maintain continuous improvement in processes and efficiency
  • Provide services that enable Sales and service teams to attract and serve customers faster, with better quality
  • Provide well-defined leads to sales representatives
• Understand and deliver different customer service processes, and fulfill all regulations of the internal policies of the company

Who You Are:
You readily take action on challenges, without unnecessary planning. You handle and manage crises effectively. You provide timely and helpful information to others across the organization. You have a strong bottom-line orientation.
For This Role, You Will Need:

• Bachelor's Degree in Engineering, Business, Marketing Course, or any related field
• Minimum of 2 years of technical sales or customer engagement experience in sales and contract agreements
• Experience in using MS Office Suite

Preferred Qualifications that Set You Apart:

• Experience in using PowerBI, Salesforce, or any related tools
• Background in Support Agreement
• Experience in quote-to-order process

Our Offer to You
By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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