Order Management Lead

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This position reports to

Planning & Fulfillment Manager

Your role and responsibilities

In this role, you will have the opportunity to manage internal and external customer service activities, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction. You will also showcase your expertise by analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information, and takes appropriate actions to improve process efficiency. The work model for the role is: #LI-Onsite This role is contributing to the Electrification Area in Apodaca, Nuevo Leon. You will be mainly accountable for: • Manage local Order Management team and communicate the expected delivery dates based on the customer's need and the capability of the organization. • Lead local Operations Planners, Master Schedule Planners, and Material Planners in processing orders that are less than the standard lead time, assuring 100% on-time delivery can be achieved for these orders. • Oversee the use of SAP tools, existing or newly developed, to create world class customer experience that schedules and tracks customer orders from PO to delivery and reduces cycle time. • Monitor schedule adherence to ensure issues that jeopardize on-time shipment are known and any unavoidable delays in shipment are flagged early and proactively communicated to customers. • Lead the quality improvement process, including overseeing the identification of root causes for deviations from schedule and directing follow-up improvement actions.

Qualifications for the role

• Bachelor's degree in electrical, mechanical, mechatronic, industrial or similar engineering.
• 5+ years of experience in Fabrication of electrical products, working in in project execution roles with direct customer interaction in the electrical market.
• Desirable use of SAP.
• Experience in customer service, order management & project management.
• Experience using Excel.
• Experience in management of project scope, cost, schedules and coordination within team.
• Update commitment dates with clients.
• Attention to detail.
• Review information on orders that are complete to have a good shipping date.
• Serve all external clients.
• Advanced English.
• Experience leading teams.
• A collaborative, solution-focused approach, and strong written and spoken communication skills.

What's in it for you?

• Enjoy a supportive and solution driven team environment
• Bring your knowledge and expertise, make the difference in technology
• Feel empowered: take ownership and drive exciting results in your scope of action

Benefits

• Retirement plan
• Life insurance
• Accident insurance
• Paid and Unpaid leave opportunities
• Wellbeing program
• Dental insurance.
• Flex days.
• Employee Assistance Program (PAE).
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF).

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory