Customer Service Representative
Job post no longer accepts applications
2001-30000
Other
a month ago
Posted datea month ago
Entry / JuniorMinimum level
Entry / JuniorWhat are you going to do
Essential skills and knowledge
- Meeting daily KPIs related to billing operations and implement corrective actions if those are not met.
- Support collectors with receivables disputes Perform root cause analysis of issues/disputes that flow through internal.
- Serrala tools and ensure adherence to processes to the business and its functions.
- Investigate and escalate issues through researching SAP and Salesforce for relevant account support and history.
- Work directly with business leaders on escalations, ensuring resolution performance across all functions.
- Prepare reports when necessary for AR and Commercial meetings.
- Assists Credit & Collections Manager/Teams with accounts receivables performance through coaching.
- Work directly with the Fulfillment team and Sales to address past dues/collections issues.
- Perform credits for short payments and collaborate with AR Leaders to escalate disputes.
- Support the business and internal function with training on dispute management.
Essential skills and knowledge
- Bachelor's Degree or equivalent in Business, Finance or Supply Chain or equivalent on-hands experience.
- 5+ years of experience in customer service, fulfillment, or finance.
- Proficiency in SAP, Salesforce, or other ERP and CRM software.
- Strong digital mindset with the ability to work with various software platforms.
- Excellent interpersonal, organizational, and communication skills.
- Proven problem-solving abilities and attention to detail.
- Experience in cross-functional collaboration and stakeholder management.
- Proficiency in Google Suite and basic presentation skills.
- Prior experience in import/export compliance, third party logistics, customer service, and operations.
- Ability to prioritise and pivot based on business needs.
- Understanding of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and advanced ISO quality management system awareness.
- Highly detail-oriented, organized, and able to provide clear and accurate updates to relevant teams.
JOB SUMMARY