Tasks and Responsibilities: • Collaborate with business users to gather requirements and facilitate delivery of high-quality solutions on time.
• Proactively troubleshoot issues related to Documentum applications, provide end-user training, and offer technical support.
• Provide technical expertise on Documentum platform, including installation, configuration, and maintenance.
• Regularly manage Documentum tickets in ServiceNow.
• Administer and support Reveille monitoring and analytics platform for Documentum.
• Ensuring seamless integration of third-party applications with Documentum ecosystem, including Documentum D2 and Capital Projects.

Minimum Education:

• Bachelor's or advanced degree preferably related to Information Technology, or equivalent experience.

Minimum Experience:

• 5 years of experience with Documentum platform
• Strong knowledge of Webtop 16.x, DFC 21.x, and Content Server 20.x
• 3 years of experience configuring Documentum D2
• 3 years of experience configuring Documentum Capital Projects
• 3 years in Java 1.8 development role
• Experience with using SQL database as a backend preferred

Knowledge, Skills, and Abilities:

• Ability to analyze business requirements and define technical approaches using best practices
• Solid understanding of operating system platforms, storage platforms, various database products, cloud deployment providers (AWS), application build platforms, and integration with external vendors like SAP, Microsoft, Salesforce, etc. using their core APIs or through web services
• Working knowledge of database systems such as Oracle and SQL Server, network architecture, firewalls, extranet security, virtual environments, backup, and high availability structures
• Solid understanding of testing principles, methodologies, tools, and processes
• Knowledge of JSON and web service models: SOAP and REST
• Proficiency in Apache Tomcat
• Strong knowledge of object-oriented programming
• Experience in ServiceNow for managing support tickets
• Strong written and verbal communication skills in English
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Ability to troubleshoot and fix problems, providing root cause analysis in a timely manner
• Collaborative mindset, thriving in a team-oriented environment focused on common goals to achieve mutually beneficial results

NOTE: Due National Content requirements, priority will be given to local Malaysians. 

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.