Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Northwest

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the Northwest, Midlands, Yorkshire and South West of England, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

Overview of Role:

• Lead and manage a field-based operational team for the installs division, installing gas heating systems for our social housing clients.
• Maintain strong relationships with clients.

Key Responsibilities:

• Build strong working relationships with the field-based team.
• Ensuring high standards of Health, Safety and Environmental delivery and behaviours across the team.
• To report to and work closely with the Contract Manager, as well as Regional Operations Managers
• To ensure full operational duties on your contracts.
• Review and approve engineer timesheets and deal with queries, in conjunction with Contract Managers.
• Day to day management of field-based team, including managing and monitoring staffing levels and annual leave, sickness and other absences, reviewing and managing performance and quality, carrying out investigations and fact finds.
• Lead on team communication, including carryout tool-box talks, and delivering any other company information as required to the field-based teams.
• Deal with field-based team queries and where possible, act as first point of contact to informally resolve any issues and concerns.
• Lead on performance and quality, assist with technical support, and mentoring and training of engineers.
• Responsible for making sure all company procedures are adhered to and implement improvement where necessary.
• To ensure all KPI are met along with contractual compliance.
• Work and deliver within set budgets.
• Responsible for customer services including complaint resolution.
• Work closely with HR colleagues on employee related issues that may occur throughout the employee lifecycle.
• Attend contract meetings when required.
• Monitor parts usage and ensuring regular van stock checks are undertaken
• To help ensure 100% compliance is met on all contracts.
• As part of the complaint and escalation process, respond to feedback from customers and clients and take appropriate action; take a lead on championing customer service.
• Ensure all aspects of fleet within your team are maintained to a high standard, working with Fleet to achieve this together including investigation accidents etc.
• Monitor part-spend and ensure van stock checks are carried out regularly.
• Maintain our reputation for producing top level performance across your contracts.
• Playing a key role when mobilising new contracts, with the ability to put your own personal stamp on the situation.
• Performance data production, analysis, and reporting.
• Translate corporate objectives into operational achievements and success.
• Work with fellow supervisors & managers within the group to facilitate the achievement of the groups objectives.
• Heavily involved in recruiting of engineers and monitoring probationary periods.
• Any other duties as required in line with the job role and responsibilities.

Required Attributes:

• Experience in working in domestic heating and hold the relevant gas qualifications.
• Previous experience in a supervisory role is desirable
• Excellent leadership and communication skills
• Ability to resolve issues promptly and effectively
• A full UK driving license
• All suitable applicants will undergo a DBS check before onboarding.

What We Offer:

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff
• Service level awarded annual leave
• Enhanced Maternity & Paternity Packages
• Employee Voice Programme
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scnw-hr@sureserve.co.uk

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.

Business Sureserve Compliance Northwest Role Supervisor Locations SCNW - Installs Gorton Yearly salary £40,000 Employment type Full-time