Sales Support Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Local Division Manager

Your role and responsibilities

• Lead the Tendering Team: Provide guidance and support to the tendering team to ensure high-quality bid submissions. Invest in the professional development of team members through training and mentoring. • Implement tools and software to automate repetitive tasks, such as CRM updates and report generation, to free up time for more strategic activities. • Develop and continuously improve our local sales support and tendering process. • Defines key targets and ensures their achievement by overseeing progress and defining improvement actions for customer support and satisfaction. • Oversees the support provided and proposal preparation by assigning and allocating internal and external resources for technical and commercial support and proposal preparation. • Ensures the most competitive offers considering the market situation and customer conditions. • Oversees the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer. • Supports bid/no bid analyses and decisions. • Lead digital transformation of local Tendering Tools, Quotation Management System and processes. • Lead the project tendering risk review processes. • Ensures the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers. • Monitor quotation Hit Rate (KPIs), communicate results and propose initiatives to improve it. • Builds long-term and sustainable customer relationships by prioritizing their work as per defined criteria to ensure consistent customer satisfaction. • Develops, implements, and maintains effective customer support processes by participating in development projects (e.g., tools, competencies, resources). • Develops and manages logistics operations to effectively control inbound and outbound shipping of products to customers. • Handles import and export matters, including documentation, compliance, and logistics coordination. • Shares functional best practices and lessons learned across the organization.ws local sales support strategy. • Develop and lead local improvement plans with respect to data quality, planning, forecasts, delivery, inventory, and/or cost targets, meeting customer and stakeholder commitments in collaboration with local leadership. • Participate in the development and implementation of the Supply Chain strategy focusing on procurement, inventory, delivery, and quality. Oversee supplier performance and drive continuous performance improvement as per agreed criteria.

Qualifications for the role

• Dynamic Team leader with superior management skills.
• Collegial or University degree recognized in Canada.
• +10 years of relevant experience in sales, sales support, management around System Drives & Packaging sector (LV and MV Drives).
• Strong organizational and communication skills (bilingual).
• Excellent communicator in English and French. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Customer centric & Quality driven mindset.
• Highly Organized and structured with time management skills.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB System Drives is a global supplier of high-power, high-performance drives, drive systems and packages for industrial processes and large infrastructure applications. With our industry leading technology and global support, we help our customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.