JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Ensure that all relevant data is properly recorded in the Itrax system

• For each incident, internal or customer-reported, collect focused and detailed photos and details that meet Engineering and Service Quality Team standards

• Collect relevant information from the Customer, when applicable

• Assist in Root Cause Analysis and suggest Corrective Action Response

• Collaborate with Engineering for all Level 1, 2, and 3 reports

• Respond to Engineering requests for documentation and support

• Respond to Customers in a timely manner

• Perform other work-related tasks as assigned

• Comply with all NOV Company HSE policies and procedures

EDUCATION & EXPERIENCE QUALIFICATIONS

• Technical background or degree preferred

• Two years of oilfield experience preferred

JOB REQUIREMENTS

• Able to multitask and prioritize tasks as needed

• Able to work with diverse personalities

• Able to work within deadlines and provide feedback to invested parties

• Able to communicate professionally with internal and external customers

• Working hours to be determined by manager

BEHAVIORAL COMPETENCIES

• Functional/Technical Skills, Time Management, Integrity and Trust, Detail-Oriented

TECHNICAL COMPETENCIES

• Must be able to lean and work with various NOV programs such as TAT, TSM, TAT, and JDE

• Completion of basic Itrax training