• The opening if for West AGL business - Reporting Location Mumbai.

• Supervision of services and support for complex Airport systems like AGL, VDGS etc.

• Supervision of Service Projects execution, completing them in quick turnaround technically & commercially.

• Driving the customer satisfaction & supervision for the day-to-day service operation parameters.

• To ensure 100% compliance with Service Level Agreement (SLA), OTA & OTC by FSEs.

• Handling a team of Service Engineers on HAIL/ Subcontract payroll.

• Managerial skills.

• Achieving Order Booking, Revenue & Collection plan monthly & annually as per AOP.

• 50% to 75% of the time travel to customer locations & meetings.

Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll.

- Team player, Effective communication skills, Customer facing, Result oriented & hard working

- Minimum 2-3 years of experience in similar domain.

- Qualifications:

Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical)

Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical)

Key skills & Experience (Field Service Supervisor)

- Ability to handle a team of Engineers on HAIL/ Subcontract payroll.

- Team player, Effective communication skills, Customer facing, Result oriented & hard working

- Minimum 2-3 years of experience in similar domain

- Qualifications:

Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical)

Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical)

Additional Information

• JOB ID: HRD255597
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 15000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt