Join a team recognized for leadership, innovation and diversity

As a Customer Experience Professional / SAP Super User at Honeywell, in Katowice, Poland. The purpose of the role is to provide a high level of internal support with new implemented SAP solution and to train and guide SAP users. The SAP Super User will be responsible for enabling system driven solutions for the efficiency improvement initiatives within the team. Additionally, you will be responsible to ensure system training as well as operational training for the team. This is a hybrid role, working 3 days from the office + 2 days from home model.

This role will report to the regional Customer Experience Manager and will be also responsible for commercial and operational activities as part of the Order-To-Cash process for strategic customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

Honeywell recently announced plans to sell its Personal Protective Equipment (PPE) business to Protective Industrial Products, Inc. (PIP®), a portfolio company of Odyssey Investment Partners. At this time, we anticipate that the deal will close in the first half of 2025, subject to customary closing conditions. The intent of We expect this role, dedicated to the PPE business, will be part of this future transaction when it closes.

Key responsibilities

• System Management:

o Support diagnostics and resolve customer issues, managing IT tickets from the Customer Service team.

o Validate load tests, implement system enhancements, and assist users with security profiles and communication of changes.

• Training: develop and deliver SAP related training for new hires and refreshers for existing staff, updating documentation and ensuring user compliance with processes.

• Process Improvement

o Streamline SAP processes and enhance efficiency with Process Engineering, maintaining knowledge of customer-specific needs.

o Represent Customer Service in transformational projects, driving improvement initiatives through analysis and monitoring of implemented changes.

• Customer Service: Order to Cash Processes (order management, delivery management, claims, returns, x-functional collaboration).

Key requirements

• Bachelor's Degree (or equivalent experience).
• Business fluent in written and spoken English, other European languages represent a plus (French, German)
• 3+ years Customer Support experience
• Strong knowledge/experience with CRM/ERP system business processes (SAP is required).
• High level of MS office skills (Excel, Word, Outlook, PowerPoint)

We value

• Technical background preferred inclined in understanding the maintenance process and the steps involved
• Proficient in understanding the business plan and applying the knowledge, once presented and trained
• Analytical mind and problem-solving skills
• Independent, flexible and system oriented person
• Structured and process minded, strong coaching and high level of communication skills
• Extreme attention to details and possess an excellent capacity to prioritize tasks and duties, with a great sense of urgency
• Self-motivated with assertive communication skills, positive and result oriented attitude
• Well organized with good time management, result oriented
• Excellent ability to build relationships and networks in a virtual team environment
• Strong team player with the ability to take ownership and follow-through

Our offer

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break - 30 mins and flexible working hours
• 3 + 2 hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Frequent Employee Engagement activities supporting inclusive and diverse work environment
• Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper #LI-Hybrid

Additional Information

• JOB ID: HRD257761
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 3600
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt