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Experienced Technical Support Professional

We have an opportunity for an Experienced Technical Support Professional to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have 3+ years of proven experience in technical support or a similar role and expertisein commercial security technologies and products: Access Control, CCTV andIntrusion products.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

As an Experienced Technical Support Professional -Commercial Security at Honeywell, you will have the opportunity to provideexpert technical facilitation to our customers in the Commercial Securitybusiness unit. You will be accountable for resolving complex technical issues,serving as a subject matter expert in commercial security technologies, anddelivering exceptional customer service. Your strong problem-solving skills andexcellent communication abilities will be crucial in ensuring customersatisfaction and driving business growth. You will report directly to ourTechnical Support Manager and you'll work out of our Cairo, Egypt officelocation. In this role, you will have a direct impact on customer satisfaction,team performance, and the success of our commercial security solutions.

Key Responsibilities:
• Provide expert technical support to customers, resolvingcomplex technical issues.
• Serve as a subject matter expert in commercial securitytechnologies and products.
• Work with cross-functional teams to develop and implementtechnical facilitation strategies.
• Stay updated with industry trends and advancements, andprovide recommendations for improvement.
• Contribute to the development and improvement of technicalSupport processes and tools.
• Develop & maintain the Technical Support KnowledgeBase and Content on the Customer Portal.
• Conduct Technical Knowledge sharing Sessions for internaland external stakeholders.
• Establish and maintain strong relationships with keystakeholders, including customers and internal teams.

YOU MUST HAVE:

• Minimum of 3 years of proven experience in technical supportor a similar role
• Expertise in commercial security technologies and products.Access Control, CCTV and Intrusion products.
• Strong problem-solving and thoughtful abilities
• Excellent communication and people-oriented skills
• Ability to effectively manage and prioritize multipleprojects and tasks
• Excellent communication skills in English and Arabic.French would be an added advantage.
• Expertise on Microsoft Windows, SQL and TCP/IP Networks.
• Experience in mentoring and guiding a team.
• Strong customer focus and dedication to customersatisfaction

WE VALUE:

• Bachelor's degree in Electronics, Electrical or Computer Engineeringor a related field
• Expert technical knowledge and subject matter expertise incommercial security
• Strong guiding and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet businessobjectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

• JOB ID: HRD256312
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10444
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt