Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

Basic Qualifications:

• You love to help customers and dig into softwarerelated details.
• You have 3+years of experience handling automation products - electromechanical, automation technical or similar.
• English written data sheets and electrical circuit diagrams youunderstand very well.
• Computer literate,familiarity with Microsoft programs
• German language skills

Preferred Qualifications:

• Formal electrotechnical qualifications, theseare preferred but demonstrable experience in this field along with a provenability to learn will be considered
• Electrical installations skills and knowledge of related regulationsand standards
• Customer facing experience (sales, administration, support) and the abilityto communicate with customers at all levels to enhance and add value to ourservices
• Focus on timely administration and adherence to metrics
• Ability to operate without close supervision and acceptresponsibilities and ownership of challenging situations
• Experience on KNX installations, setup and error handling
• Experience on EnOcean installations, setup and error handling
• Base knowledge on Building Management Systems (BMS)

Additional Information

• JOB ID: req477622
• Category: Customer Experience
• Relocation Tier:
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 1680
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt