Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Operations Coordinator to join our Caleb Brett team , on site, at our Nederland , TX facility. This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award winning leader in the ATIC Industry!

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

Intertek / Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Operations Coordinator will support the Cargo & Analytical Assessment business by communicating with our internal and external clients ensuring that we deliver our services accurately. We're looking for someone with a strong work ethic, business acumen, excellent customer service, dependable & reliable, organized, and can set priorities.

Shift/Schedule: 8 am to 5 pm CDT, Daily, Mon Thru Fri

Salary & Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What You'll Do:

Manage Customer Job Assignments: Oversee job nominations and assignments from specific customers for a designated branch, area, or region.
Primary Customer Contact: Serve as the key customer liaison, handling job nominations, resolving issues, and making decisions, while managing receivables and maintaining accurate job records for billing and dispute resolution.
Record and Track Job Orders: Accurately log service requests, assign unique identifiers, and maintain comprehensive records for each job.
Client Review & Compliance: Review client instructions, identify operational or compliance issues, and collaborate with relevant parties to resolve any conflicts.
Client Communication & Coordination: Ensure clear communication with clients regarding their needs, aligning them with the appropriate Intertek personnel, and notify Corporate Contract Administration of any contractual concerns.
Information Flow Management: Coordinate between all parties involved in job assignments, ensuring timely and efficient service delivery.
Report Preparation: Gather data from inspectors and labs, compiling final reports ready for publishing.
Geographic & Service Awareness: Maintain an understanding of Intertek's locations and service capabilities to ensure proper resource allocation.
Business Development Support: Collaborate with corporate business development on marketing plans, attend customer visits, and positively represent the branch and company.
Occasional Dispatcher Duties: Perform non-discretionary tasks, including dispatching, only when necessary, and for no more than 25% of total work time.
Performance Appraisals: Conduct annual performance reviews in line with supervisory responsibilities.
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Additional Qualifications/Responsibilities

Minimum Requirements & Qualifications:

Minimum two years of experience in an inspection company, with a solid understanding of contract basics.
Strong knowledge of petroleum and chemical inspection procedures, as well as commodity testing and the importance of quality data.
Familiarity with client business needs related to the services provided.
Willingness to travel, with a valid driver's license and a reliable driving record.