JOB DESCRIPTION

NOV is looking to recruit a Regional Sales Engineer to cover the South East of the United Kingdom.

Reporting to the UK Sales Manager, the Regional Sales Engineer covering the Southern geographical region of the UK will have responsibility for sales deliverables and maximising revenue potential with existing accounts as well as identifying new customer opportunities.

You will utilise your sales, engineering and project management skills to improve performance and achieve business targets.

As the Regional Sales Engineer you will develop, continually improve and communicate action plans and processes to external customers, surpassing their expectations in order to confirm NOV as their preferred supplier.

Key to this role will be your ability to act as the customer voice to all internal stakeholders, communicating qualified sales opportunities and agreeing achievable delivery dates with timelines to an agreed price level in alignment with both NOV's and our customer's business.

Your existing technical understanding of engineering processes and products will act as a foundation to you developing critical product knowledge in relation to NOV's Pumping and Mixing Technologies and associated products.

Crucial to this role will be your ability to drive continual improvement processes, enhancing yours and the sales team's performance and capabilities, together with your appreciation of the commercial implications of engineering decision-making, you will have success in turning customer-driven requirements into profitable solutions.

DUTIES & RESPONSIBILITIES:

• Liaise with customer accounts, developing a good working relationship and attend to their requirements or requests efficiently and diligently ensuring that customers receive the highest level of customer service from all areas of the organisation
• Revenue responsibility for accounts reporting increases and future plans of accounts - maintain open and constant communication with customers to gain information on customers future strategy and communicate back to the management team for future planning
• Generate leads by understanding account strategic direction and communicate to wider relevant product line sales team
• Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers in the organisation
• Achieve internal sales KPIs and metrics - increase quotation to order conversion rates, identify reasons for non-conversion (communicate these to internal stakeholders) and make recommendations for improvement to secure future conversions
• Understand and communicate our customers buying patterns/processes, providing reactive and proactive customer support with clear, defined and documented follow up plan
• Tight management of account pipeline to ensure accurate revenue forecasting
• Create and present regular sales and activity plans including forecasting to present to key stakeholders of the business
• Act as main point of contact for key account enquiries, technically evaluating the customer's requirements and ensuring high quality quotations are produced which meet the customers' requirements and adhere to the company's commercial policies
• Regularly liaise with the management team where necessary to co-ordinate the correct technical and commercial response to the client
• Progress quotations directly with accounts to verify proposals interpret requirements correctly, to ascertain if our proposal is commercially acceptable and to ensure that the company is in the best possible position to win any potential business
• Monitor customer issues, feedback, deadlines, and deliverables and ensure customer issues are handled effectively and quickly, adapting, improving and communicating internal processes as and where necessary
• Oversee/manage any commercial changes to an order and communication of the same to the Customer
• Ensure all quotations for your accounts are handled by the team in accordance with customer requirements
• Customer visits, client office based support and travel throughout region of responsibility as and when required. Travel outside of the area of responsibility when required
• Support other departments and carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
• Attend industry functions / events and provide detailed feedback

SKILLS & EXPERIENCE REQUIRED

Strategic

• An exceptional ability to understand, evaluate and apply technical information (Functional / Technical skills)
• Capable of keeping abreast of an evolving portfolio of products and services (Technical Learning)
• Ability to understand the strategic direction of the business in relation to key customers (Strategic Agility)
• Delivers solutions and decisions that are effective and constructively impact both NOV and our customer's organisation (Decision Quality & Problem Solving)

Operating

• Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines (Timely Decision Making)
• Able to apportion time effectively to complete tasks (Priority Setting)
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing Others)
• Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs. (Process Management)

Confidence

• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict Management)
• Energised by tough challenges and provides direction (Command Skills)

Energy

• Will be energised by challenges and drawn towards opportunities (Drive for Results)

Organisational

• Confident and professional when representing the company in person and in writing (Presentation Skills/ Written Communication)
• Aspiring and keen to advance within the organisation (Career Ambition)

Personal and Interpersonal

• Imbued with a strong sense of customer focus (internal/external) (Customer Focus)
• Creates a compelling and inspired vision or sense of core purpose and clearly communicates it to internal and external customers (Managing vision and purpose)
• Is known to consistently adhere to ethical principles and expects others to follow suit (Ethics & Values)
• Committed to self-improvement and development through the role in order to achieve career goals (Self- development)
• Firm and diplomatic when negotiating (Negotiating)

QUALIFICATIONS

• Tertiary education in an Engineering and / or Business discipline

EXPERIENCE

• Experience in a similar position involving Pumps & Pumping Systems / Applications.
• Working knowledge of the UK Water Industry and related Sales environment

DESIRABLE

• Working knowledge of Industrial processes and related Sales environment

SKILLS, TRAINING AND SPECIAL KNOWLEDGE

• Computer literacy (including good command of Microsoft Excel, Word, Outlook)
• Working knowledge of Customer Relationship Management (CRM) systems

DESIRABLE

• Knowledge of Progressing Cavity Pump technology and applications where Progressing Cavity Pump technology is employed.

Quality Assurance

Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.

Contribute to general improvements in the quality and key activities of the department/area.

Training Participate in training where required. Health, Safety and Environment

Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.

To be safety conscious and report any safety hazards to the HSE representative.



Benefits:

• Health & Wellbeing: Private Medical Insurance, Employee Assistance Programme
• Finance & Protection: Pension plan, Income protection, Life Assurance, Personal Accident coverage
• Flexible Benefits: Options available through salary sacrifice for you and your family, including Dental Insurance, Healthcare Cash Plan, Partner Life Assurance, Critical Illness cover, Retail vouchers, Gym membership, Cycle to work scheme, Travel Insurance

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.