• The Project Coordinator for Engie's Site Services Projects team provides logistical support for Engie's utility open and close projects. From arranging utility services for new opens, closes, meter set up etc., this role is integral in our projects that involve hundreds or even thousands of accounts.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/Financial Accountability/ Client Engagement/ Decision Making/

• Support internal and external stakeholders. Assist and coordinate details for various deadline driven tasks.
• Present solutions and reporting on site status or projects.
• Manage multiple tasks on multiple projects including creating and implementing project timelines, answering customer requests, printing and/or creating training materials, data entry, scheduling meetings conducting training sessions, & filing documents.
• Escalation point for client concerns and issues, and often resolve billing concerns.
• Resolve service related issues.
• Analyzes and reviews reports and spreadsheets for accuracy, completeness, errors, and eligibility.
• Responds to customer complaints and concerns to ensure customer retention and satisfaction.
• Fields incoming phone inquiries, provide information to callers regarding ongoing programs and projects, and promote Engie's products and services.
• Coordinates major projects enlisting assistance from co-workers and team members.
• Generate reports, prepare and monitor invoices and expense reports.
• Makes outgoing calls to collect contact information and details regarding utility services.
• Manages and maintains multiple spreadsheets containing large datasets.
• Coordinate setup and/or closure of accounts with utility providers including negotiating terms and requirements.
• May also coordinate meter sets, including negotiating terms and requirements.
• Create sites/accounts in system.
• Make notations to our system and various tracking sheets providing data on the accounts.
• Lead daily stand ups, presenting a snapshot of work performed, and coordinating with the team to resolve the various project tasks.
• Identify and resolve errors in both written and text documents.
• Performs related work as required.

QUALIFICATIONS AND REQUIREMENTS:Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

• Education/ Certifications/ Experience
  • High School Diploma or equivalent required
  • Bachelor's Degree preferred in one of the following fields; business or a related field.
  • Minimum 3 years relevant experience with project management or customer related experience required.
  • Utility/Telecom/Waste industry knowledge experience a plus.
  • May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements
• Competencies/ Skills/ Abilities
  • Strong verbal, written and interpersonal skills.
  • Experience with Microsoft Office suite of products
  • Keen interest in working to improve overall team performance
  • Ability to think outside of the box and solve problems
  • Strong organization skills and ability to plan and accomplish goals within a deadline.
  • Strong communication skills (written, oral and interpersonal across all levels - client, executive)
  • Ability to multi-task.
  • Ability to manage time efficiently and manage multiple aspects of various projects.
  • Ability and comfort to delegate tasks and manage the completion of said tasks.
  • Customer Service, Presentation and Project Management skills/abilities
• Other
  • Passion to drive Engie Impact's mission and values

WORK ENVIRONMENT:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements
  • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
  • Adjustable ergonomic chair
  • Proper Lighting
  • Heating, air conditioning and ventilation to create a comfortable environment
  • Appropriate internet and bandwidth to conduct business
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required
• Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required

REQUIRED PHYSICAL ACTIVITIES:

• Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.
• Visual Acuity: Ability to view computer screens and read documents for extended periods.
• Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.
• Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.
• Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.
• Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.
• Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.
• Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.
• Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as "protected characteristics") as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is $19.65-$33.24, however all offers will be in compliance based on state minimum wage requirements

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.