GBS Operational Excellence Lead

Join ENGIE Mexico and be a protagonist in the energy transition!

At ENGIE, we have a clear mission: to accelerate the transition towards a more sustainable and carbon-neutral future. With a presence in 31 countries and a team of over 97,000 employees, we work every day to combat global warming and reduce greenhouse gas emissions by driving innovative and sustainable solutions.

In Mexico, we have 27 years of experience. Our four Business Units allow us to supply more than 3.5 million people, generating over 20,000 direct and indirect jobs. Here, your voice counts. We believe in the power of ideas, collaboration, and the strength of mutual trust. If you are looking for a place where you can grow, make an impact, and see your ideas transform the world, this is your moment!

Ready to be part of the change?

Role Objective:

Drive process improvement and operational excellence by partnering with service lines within Mexico GBS to identify automation opportunities and act as a trusted internal advisor. Lead process reengineering efforts and manage transformation projects to enhance efficiency and effectiveness. Promote a data-driven culture, fostering continuous improvement and clear communication across the organization.

Requirements:

RESPONSABILITIES AND JOB FUNCTIONS

1. Collaboration: Partner with service lines and BPOs to identify business needs and conduct in-depth process analyses to uncover improvement opportunities.
2. Problem-Solving: Guide and coach root cause analysis for problem-solving, supporting the identification of automation opportunities.
3. Internal Advisor: Act as an internal advisor on solutions that drive operational excellence, ensuring alignment with business needs and technical capabilities.
4. Process Reengineering: Lead and execute As-Is process mapping, solution feasibility assessments, and To-Be process definitions
5. Benefit Analysis: Measure benefits, analyze impact/effort, and calculate return on investment.
6. Project Coordination: Coordinate value cases, qualification, funding requests, project charters, and resource assignments for implementation.
7. Process Improvement: Understand end-to-end processes across geographies to drive solution proposals, global alignment, project prioritization, and automation roadmap definitions with various service lines.
8. Project Management: Manage the transformation project portfolio and act as PMO to support the service lines. Track, monitor, and report regularly on project status to ensure timely completion and successful delivery of projects and benefits.
9. Process Documentation: Coach and support the creation of standard operating procedures across the service lines
10. Quick Wins: Implement quick improvements to drive immediate benefits.
11. Agile Methodology: Utilize Agile methods to manage and prioritize workload and result delivery. Participate in regular team meetings and contribute to the Agile process.
12. Data-Driven Culture: Promote a data-driven culture by supporting KPI development and implementation, and coaching operational performance reviews.
13. People Development: Foster a continuous improvement culture and build capability by facilitating CI Methodology training sessions.
14. Communication: Maintain clear and professional communication with stakeholders at all levels. Provide regular updates on the status of incidents and requests, ensuring transparency and customer satisfaction.

EDUCATIONAL BACKGROUND

• Bachelor's degree in Engineering, Business Administration, IT/Systems, etc.
• Lean Six Sigma certification (desirable)
• 4+ years of experience in process improvement and project management
• Experience in the Shared Service Center environment is a plus
• Advanced English

Technical Skills

• Process Management and Improvement: Proven experience in process mapping/design, problem-solving and transformation projects
• Automation technologies knowledge: requirements and application of RPA, Power Platform tools, Winshuttle, AI, Process Mining
• Project Management Skills
• Demonstrate ability to understand complex business needs and align them to the strategic transformation stakes for the business
• Stays informed about emerging trends and technologies in the automation space and facilitates knowledge sharing across GBS.

Soft Skills

• Communication: Excellent verbal and written communication skills. Ability to convey technical information to non-technical stakeholders clearly and concisely.
• Teamwork: Strong ability to work collaboratively in a diverse, international team. Adaptable to different working styles and cultures.
• Problem-Solving: High analytical and problem-solving abilities. Capability to think critically and troubleshoot issues effectively under pressure.
• Customer Focus: Strong customer service orientation. Commitment to understanding and meeting the needs of internal clients.
• Time Management: Efficient time management and multitasking skills. Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
• Adaptability: Flexible and able to adapt to changing circumstances and requirements. Eager to learn and stay updated with new technologies and processes.

Our Commitment to Diversity and Inclusion: At ENGIE, we promote an environment where you feel free to give your best. We value diversity and it is one of our priorities. We are committed to offering equal opportunities, focusing on your skills and career path. Here, everyone is welcome, regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status.

Join ENGIE and together, as Transition Makers, let's transform the world into a more sustainable place!

Join ENGIE and together, as Transition Makers, let's transform the world into a more sustainable place!