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Technical Support Professional

As a Technical Support Professional here at Honeywell, you will have the opportunity to provide expert technical support to our customers, resolving complex technical issues and delivering exceptional customer service. You will serve as a subject matter expert in relevant technologies and products, collaborating with cross-functional teams to develop and implement technical support strategies. Your strong problem-solving skills and excellent communication abilities will be essential in driving customer satisfaction and achieving business goals.

You will report directly to our Technical Support Manager and you'll work out of our Gdańsk, Poland location on a hybrid work schedule.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key Responsibilities

• Provide expert technical support to customers, resolving complex technical issues
• Serve as a subject matter expert in relevant technologies and products
• Collaborate with cross-functional teams to develop and implement technical support strategies
• Contribute to the development and improvement of technical support processes and tools
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams
• Participate in customer meetings and provide technical expertise and guidance

Qualifications / Requirements

• Experience in a support or technical consultancy function
• Professional experience of TCP/IP network, solid knowledge of Microsoft SQL Server and Windows operating systems (must have)
• Expertise in relevant technologies and products, preferably in the Electronic Security sector (nice to have)
• Engineering degree Bac+4 or equivalent years of experience in similar role
• Fluent English mandatory, second European language nice to have
• Analytical mind, ability to solve complex problems, based on a logical and inquisitive nature, ability to effectively manage and prioritize multiple projects and tasks

• Weekend support (once a month full weekend)

Our offer:

• Comprehensive induction, ongoing training and development to set you up for success
• Company subsidized medical care, life insurance, multi-sports card, bravo recognition program
• In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop
• Cross-functional exposure & opportunity to become a Subject Matter Expert (SME) to ensure you gain multilevel competences
• Company paid pension contribution (PPK) to help you plan for the future

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#FutureShape

#Li-Hybrid

Additional Information

• JOB ID: HRD257184
• Category: Customer Experience
• Location: Jana Heweliusza 18,Gdańsk,80-890,Poland
• Nonexempt

Global (ALL)