Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Honeywell recruits for a Customer Success Engineer. In this role, you will be accountable for providing technical expertise and facilitating to customers during the pre-sales phase, facilitating product presentations, offering solutions, and guiding customers in selecting the right products and solutions for their specific applications. You will also be accountable for providing technical training, facilitating project execution, developing advanced customer applications, tracking billable hours, and complementing our sales representatives with deep technical knowledge.

You will report directly to the Southern Regional Sales Leader and you'll work either remotely or from our designated location in Rome. In this role, you will have a significant impact on driving sales and customer satisfaction by leveraging your deep technical knowledge and expertise to provide tailored solutions to our customers' needs.

KEY RESPONSIBILITIES

• Conduct pre-sales facilitation, insight customer requirements, and providing product presentations and solutions.

• Guide customers in selecting the right products and solutions for their specific applications.

• Provide technical training to customers on our products and solutions.

• Facilitate project execution, troubleshooting issues, and ensuring successful implementation of our solutions.

• Develop advanced customer applications, designing / programing custom solutions to meet specific requirements.

• Track and report billable hours for customer projects.

• Complement our sales representatives with deep technical knowledge, assisting with pre-sales activities, product selection, and job execution.

YOU MUST HAVE

• Minimum of 5 years of experience in a technical sales role, preferably in the field of industrial automation and/or Building automation.

• Strong knowledge and expertise in programmable logic controllers (PLCs) and CodeSys

• Fluency in English

• Excellent communication and people-oriented skills.

• Ability to comprehend customer requirements and provide tailored solutions.

• Strong problem-solving and troubleshooting skills.

• Proficient in CRM software and Microsoft Office Suite

WE VALUE

• Bachelor's degree in engineering or a related field.

• Experience in conducting technical training sessions.

• Proven track record in developing advanced customer applications.

• Ability to work collaboratively with cross-functional teams.

• Strong customer focus and ability to build relationships.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

• JOB ID: HRD256297
• Category: Customer Experience
• Location: Carlo Veneziani 56,Rome,ROMA,00148,Italy
• Nonexempt