Diamondback Mechanical Group in the La Vernia, TX is calling all motivated, customer service driven individuals to apply to join our heating and cooling team as a full-time HVAC Service Dispatcher!

WHY YOU SHOULD JOIN OUR HEATING AND AIR CONDITIONING TEAM

We are a reputable company that invests in our team and offers opportunities for growth. We pay our HVAC Service Dispatcher a competitive wage of $16+ per hour, depending on experience, plus spiffs for maintenance agreement sales. Our team also enjoys great benefits, including medical (75% covered by the company), dental, vision, paid vacations, and paid holidays. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading about this dispatch position!

ABOUT DIAMONDBACK MECHANICAL GROUP

Diamondback Mechanical Group: AC, Heating & Refrigeration is a locally-owned company that has been providing quality heating and cooling services to our community and the surrounding areas for years. We take pride in providing the best for our customers by offering the highest quality workmanship in the installation, repair, and replacement of heating, air conditioning, and refrigeration systems. For us, the customer always comes first and we look to make repairs before making sales.

The technicians and staff at Diamondback Mechanical are a dedicated group of individuals, working together as a team to ensure quality work and customer satisfaction. We are a company that values our team and what they bring to the table. We strive to hire qualified employees that will grow and excel with us. We are a young company and offer our excellent staff advancement opportunities as the business grows.

ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent communication and interpersonal skills? Are you a team player? Do you have a positive, can-do attitude? Are you a whiz at problem-solving? Do you thrive in a fast-paced work environment? Are you detail-oriented and organized? Do you have excellent customer service skills? If so, please consider applying for this HVAC Service Dispatcher position today!

YOUR LIFE AS AN HVAC SERVICE DISPATCHER

This heating and cooling position works Monday - Friday, 8 AM to 5 PM with weekend and afternoon on-call rotations.

In this dispatch role, you keep our business running smoothly by providing support for our customers and service technicians. You manage our inbound calls and are skilled at prioritizing multiple requests. You maintain the service technicians' daily and on-call schedules, dispatch the technicians as service calls are completed, and proactively resolve problems with a focus on the customer service our company is known for.

You are always on top of things, promptly scheduling return trips with customers when parts come in. You're highly organized and consistently keep our customer database up to date. Committed to providing excellent customer service, you excel at keeping an open line of clear and concise communication between department managers, employees, and company customers. You take great pride in the role you play on our team and find satisfaction in helping clients receive the help they need!

WHAT WE NEED FROM YOU

• High school diploma (or equivalent)
• Proficiency with computers
• Experience answering a multi-line telephone system
• Geographical knowledge of our service area
• Great map reading skills
• Ability to accommodate on-call dispatching duties
• Willingness to comply with our company policy regarding background checks and drug screening

Industry experience would be a plus but is not required. Prior dispatch experience and experience using Housecall Pro (or another dispatching software) would also be advantageous.

If you can meet these requirements and perform this HVAC Service Dispatcher job as described above, we would be happy to have you as part of our heating and cooling team!

Location: 78212

Must have the ability to pass a background check and drug screening test.