Account Operations team provides a streamlined, 'primary point of contact' style engagement path for Sales and our High Potential Customers with the aim to achieve seamless customer experience, increase sales productivity and enable growth.

The AO CSRs partner with the AOMs and are responsible for the transactional activities related to the covered accounts throughout the quote to cash process and post-delivery.

In this Role, Your Responsibilities Will Be:

• Ensure customer satisfaction and provide professional customer support by understanding variety of NI departments, processes, and applications
• Handle general customer requests both external and internal
• Timely quote creation and delivery
• Accurate processing of customer purchase orders by maintaining SLAs
• Escalate issues to management and/or partner with other departments when necessary to ensure end-to-end resolution
• Keey key performance metric defined to ensure operational excellence.
• Provide timely feedback on the efficiency of the customer service process and identify process improvement opportunities
• Engage in mentorship and training initiatives to support onboarding and continuing education of peers

Who You Are: Strong multi-tasking skills. Effective time Management skills and a self-starter attitude

For This Role, You Will Need:

• Fluent in English ,both written and oral
• Experience in providing outstanding customer service
• Possess the ability to build and preserve relationships both internally and externally
• Strong communication skills including the ability to deliver crisp, concise verbal and written updates
• Possess an analytical, problem-solving mindset

Preferred Qualifications that Set You Apart:

• Demonstrates aptitude for and interest in learning and improving processes
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed
• 1+ years of experience in a similar domain

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!