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THE FUTURE IS WHAT WE MAKE IT.

Customer Support Program Manager

Open to Melbourne, Sydney, Brisbane and Adelaide

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

Join Us and Make an Impact.

We are seeking an experienced Customer Support Program Manager for our AERO team who will cover Australia and New Zealand (including South Pacific Islands). The Customer Support Program Manager (CSPM) will be responsible for driving a high-quality customer experience for our defense customers. This role requires complex problem-solving skills and the ability to influence across multiple functions outside and within Customer and Product Support (C&PS). This role will report directly to the Snr. Manager, Customer & Product Support (C&PS) for the Defense Asia Pacific team and support assigned defense customers. The CSPM is responsible for leading cross-functional program teams to drive customer experience. This role serves as the customer's advocate and actively coordinates with the business team, multiple functions, and customers to ensure that our platform-wide products are supported in a timely, efficient, and effective manner. The individual will partner with other CSPMs, all C&PS functions, business leaders, Integrated Supply Chain (ISC), Quality, Engineering and Product Management.

The role is open to anyone suitable and has industry relevance in AERO industry (ideal) or Automotive and can be based in Melbourne, Sydney, Brisbane or Adelaide.

Key Responsibilities:

• Depot planning and maintain overall responsibility for the delivery of complex programme of work to the required quality, resources, schedule and budget

• Execute the programs of work in a timely manner and service offerings

• Lead and understand customer needs and advocate and solve complex solutions with or without minimum supervision within Honeywell standards

• Develop a strong cross-functional network and maintain timely communications with customer and business partners

• Solve conflicts and maintain strong stakeholder management

• Controls cost and maximize productivity through the implementation of effective methods, standard processes and engagement of Supply Chain team, Business leaders and Engineering team

• Financial management within the program

• Manage large scale projects and depot activities

Key Experience & Capabilities:

• Bachelor's degree in Engineering, Business, or Program Management or related field

• 3 years of experience in C&PS/ customer facing role

• 3 years of projects/program management experience (Prince 2 or PMP desirable)

• A strong ability to advocate for the customer within Honeywell

• Strong leadership and management skills

• Strong strategic mindset and business acumen

• Ability to quickly develop a strong cross functional network (across global time zones)

• Excellent communication and interpersonal skills

• Experience in implementing customer services best practices

• Must be an Australian citizen and currently hold, or be eligible to go through the process to obtain and maintain an NV1 Australian Security Clearance

• Ability to work a diverse portfolio of products and close-knit team

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people.

Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

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Additional Information

• JOB ID: HRD259636
• Category: Customer Experience
• Location: 45 Grosvenor Street,,Abbotsford,VICTORIA,3067,Australia
• Exempt

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