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Lead Customer Experience Specialist with Italian - hybrid

As a Lead Customer Experience Specialist with Italian at Honeywell, in Bucharest, you will be responsible for supporting services andprojects organization by processing work packages / managing requests in atimely and correct manner. This is a hybrid role, 3 days at the office + 2 days work fromhome model.

Honeywell

Honeywell Building Automation istransforming the way every building operates to help improve the quality oflife for the people who use them. With a portfolio featuring software, hardwareand services, Honeywell takes an outcome-focused approach to help buildingowners and operators improve safety and security, energy and operationalefficiencies to create a better building experience.

Helping to Transform Buildings to beSafer and More Operationally and Energy Efficient.

Key responsibilities:

• Processes a wide variety of maintenance relatedactivities between Honeywell and customers: records, changes in the list ofequipment or obligations covered by the contract (escalations), cancellations,re-registrations;
• Analyzes and takes the necessary steps to resolvedisputes (credit issuance and reflow);
• Processstandard parts requests and other associated tasks (changes in materialsettings, extensions, replacements);
• Performs troubleshooting reporting, processing, and troubleshooting accordingto business requirements;
• Involving in major transitions, working with theCPS team (SAP process specialists) for SAP development or another internalprograms.

Key skills and qualifications:

• Fluent Italian (at least B2) and English;
• College graduate;
• Minimum 1 year experience on Sr Customer Experience Specialist role;
• Microsoft Office knowledge;
• Strong communication skills (both written and verbal).

We offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events;
• Meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company.

Equal opportunity statement

Weare an equal opportunity employer and value diversity at our company. We do notdiscriminate based on race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.

Wewill ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Additional Information

• JOB ID: HRD258983
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Global (ALL)