Job Summary

This is a fully in-person position in the Dallas, Texas area, not a remote position.

Midea America Corp., is one of the world's largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry.

We are seeking a detail-oriented and organized HVAC Warranty Administrator to join our team. This role is responsible for managing warranty claims and coordinating with service, sales, R&D, quality, and customers to ensure a smooth and efficient warranty and tracking process. The ideal candidate will have experience in the HVAC industry, excellent administrative skills, and the ability to multitask in a fast-paced environment.

Essential Job Responsibilities:

• Process warranty claims for our customers in a timely manner.
• Review and verify warranty coverage based on contracts and company guidelines.
• Maintain accurate records of warranty claims, approvals, denials, and reimbursements.
• Coordinate with service technicians to gather necessary documentation for claims.
• Communicate with customers regarding warranty coverage, claim status, and resolutions.
• Follow up on outstanding claims to ensure timely reimbursement.
• Work closely with the service and parts departments to streamline the warranty process.
• Identify recurring warranty issues and report findings to cross-functional team.
• Ensure compliance with company and manufacturer policies regarding warranty claims.
• Collaborate with the customer service team to improve the process and experience for our customers.

Qualifications:

• High school diploma or equivalent (associate or bachelor's degree preferred)
• Prior experience in HVAC, automotive, or appliance warranty administration
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and warranty processing software
• Excellent organizational skills and attention to detail
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks efficiently.
• Problem-solving skills and the ability to analyze warranty-related issues.
• Ability to thrive in a collaborative team environment.

Preferred Qualifications:

• Strong knowledge of HVAC systems and components is highly desirable.
• History of collaborating with global colleagues