Job Title: Mining and Quarry Account Manager

Location: Cleveland, Ohio - Remote

Position Type: Full-time

About Us: We are looking for a dedicated and results-driven Mining and Quarry Account Manager to join our team and help us build long-lasting relationships with clients in the mining and quarry sector.

Job Overview: As a Mining and Quarry Account Manager, you will be responsible for growing and managing key accounts within the mining and quarry industry. You will work closely with customers to understand their needs, provide tailored solutions, and ensure high levels of satisfaction. The ideal candidate will have a strong background in sales and account management within the mining, construction, or industrial sectors, along with a deep understanding of the challenges and opportunities in the mining and quarry industry.

Key Responsibilities:

• Develop and maintain strong relationships with key customers and our business partners that support the mining and quarry sectors.
• Identify, create plans and pursue new business opportunities to expand the customer base.
• Assist in technical guidance by working with our technical team to help support customers regarding our products and services.
• Collaborate with internal teams to create customized solutions that meet customer requirements.
• Conduct regular site visits and assessments to understand customer operations and provide on-site support.
• Manage the sales process from lead generation through to contract negotiation and closing.
• Implementing divisional commercial plans - pricing, marketing, budgeting, demand planning, performance management, contract management.
• Work with cross-functional teams to ensure timely delivery of products and services to clients.
• Monitor industry trends, competitor activities, and market conditions to stay ahead of the curve.
• Utilize CRM for traction reporting.
• Prepare and present regular reports on account status, sales forecasts, and growth opportunities.
• Ensure customer satisfaction by addressing inquiries and resolving issues promptly.
• Actively participate in the commercial community to secure overall North American business objectives are met. Actively contribute to development of regional commercial plans
• Possess product knowledge as well as thorough knowledge of client's business.
• Introduce clients to new products and services as they are introduced. Recommend products and services that fit well with client's business needs.

Qualifications:

• Bachelor's degree in Business, Engineering, or a related field (preferred).
• Proven experience in account management, sales, or business development, preferably in the mining, quarry, or industrial sectors.
• Strong knowledge of mining and quarrying processes, equipment, and technologies.
• Excellent listening, communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
• Ability to identify customer needs and provide solutions that drive long-term business growth.
• Strong problem-solving skills and the ability to manage multiple accounts and projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel to customer sites as required.